"Have been using for several years"

Have been using for several years. Always prompt, excellent service.

"Not Reliable"

Made a booking online for a number of items to be collected, washed and dried and then returned.

The person who was supposed to collect the items never turned up. I was not contacted to say they wouldn't or couldn't come.

I have been unable to contact the company by phone, email or online chat, so it's all been a complete waste of time and effort. I specifically took a day off work in order to use the service. I find it amusing that they fine you if you cancel or reschedule the booking with less than 2 hours notice, but its impossible to contact them when something goes wrong.

My advice - don't bother! I won't be trying to use them again.

UPDATE: They did eventually email to day the driver was running a bit late (possibly 5 hours late!). If the driver does ever turn up I'll update this review.

UPDATE: Well surprise surprise, the driver did turn up after all!

"Reliable service"

Reliable service. Would use again. Easy.

"Terrible terrible service"

Terrible terrible service
Zero customer service, this people take your money never collect the cleaning

Three times they have failed and no one to contact or to speak to

Never ever again

"Laundrapp is a disaster!"

What happened to Laundrapp??? Service is now a complete disaster. I keep getting "payment failure" emails even though I've used the same card for years and it works everywhere else. The mobile app doesn’t allow me to change card details.

Need my clothes for a business trip but unable to reach anyone on their customer service channels. Wonder if they've gone out of business?

"Now fourth consecutive failure"

Now fourth consecutive failure - had an email from customer service assuring me order would be marked as important and would be redelivered but at 1am email received saying redelivery cancelled because items not ready ! (Laundrapp have had them for 6 days). No redelivery available at a convenient time until next week. This is criminal behaviour. Theft and incompetence.

"Excellent service"

Excellent service, always on time and competitive prices.

"A COMPLETE DISASTER!"

Service is nothing short of a disaster. Deliveries have become totally unreliable. The app is besieged with bugs (scheduling, changing payment cards, etc). Customer service is generally unreachable. Most recently I had to reschedule a delivery 3x mentioning specifically that I was in dire straights to receive my laundry back ahead of a business trip. To no avail. Despite the reassurances by a member of the team over Whatsapp (the only way ANYONE replied) the delivery failed and I was left without my items. Unacceptable!
GUYS I WANT MY STUFF BACK ASAP AND THAT'LL BE THE LAST TIME I HAVE USED YOUR SERVICE! I was previously a loyal customer since the days of ZipJet but you have truly cocked this one up by not being capable to run the business. The reviews speak volumes about me not being the only one with these issues.

"I would like my shirts back please"

I would like my shirts back please! Customer service is uncontactable and they keep cancelling my delivery because my payment card is not working - except when I try to update my payment card details in the app, it keeps freezing and not updating. A complete disaster of a Company!

"The most appalling service I have ever…"

The most appalling service I have ever received. When an order is confirmed, they send an email to verify payment - if you don't do this in 20 mins, your card is blocked. I didn't realise this happened and they cancelled my delivery and held my clothes. I spoke to customer service and once the issues was understood, followed their advice to pay by bank transfer and provided evidence of this. However they have continued to cancel the delivery and hold my clothes. Despite continuing to try and get in touch with customer service via email - I have had no response. No functioning telephone / live chat. This is theft. I will never use them again.