Laundrapp

Shopping & Fashion
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819 reviews
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Customer Reviews about

Laundrapp

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Jack Lunnon

5.00/5.00

"No problems - Hassle Free"

No problems, good communication and hassle free. Use my referral code 25GBP to get discount off your first order!

20/04/2018

jsc

1.00/5.00

"Unreliable and Unprofessional"

Unreliable and Unprofessional. Company should really test and vet their suppliers before scaling. I've had issues 3 times with their services. I kept giving them a chance, now I am done. I don't normally write reviews, but I'm so disappointed that I had to write in hopes that their management would see and attempt to improve. The issues I had are too long to write, but, in short:
- shrunk my clothes
- forgot my clothes
- customer service made me feel guilty that I somehow did something wrong (you didn't answer your phone! didn't you say ____?) I wondered how much is attributable to the customer service in this country, in general, nevertheless should be addressed

You guys have a really great concept - coming from the business world myself, I truly believe you have the potential to scale further, but not until you strengthen the due diligence on your suppliers and improve customer service. In the states, we say "the customer is always right" - generally, this is true, and this is why we have one of the best service industries in the world.

20/04/2018

Anon

5.00/5.00

"Great service"

Great service. So easy on time delivery good cleaning.

19/04/2018

Ayse

5.00/5.00

"It’s very useful and high quality"

It’s very useful and high quality. I use this app every week and they send me some vouchers it is affordable.
referral code: KANALTR

19/04/2018

Dinesh Silva

5.00/5.00

"Very reliable"

Very reliable. I’ve used 6 times without issue.

18/04/2018

Cad Bury

5.00/5.00

"Good ironing TOLU1"

Had a good service from this company, suit and shirts came back in good condition and well cleaned and ironed.

Ref code: TOLU1

17/04/2018

James Osborne

5.00/5.00

"Excellent pick-up and delivery service"

Excellent pick-up and delivery service! Excellent job!
Dr. James F. Osborne 111

17/04/2018

Milla

5.00/5.00

"A great experience, practical, easy and convenient."

A great experience, practical, easy and convenient. All at a reasonable price.

17/04/2018

Nicholas Hunt

1.00/5.00

"They have become worse and worse"

A good service ruined by the drivers and their inability to be normal people. On more than one occasion the driver has rung the doorbell, I've let him in the building and he has simply decided not to come up and turn around. I have then been charged a cancellation fee. This service has become progressively worse and worse. Delivery and collection times have become minimal and the app continuously crashes!

17/04/2018
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