"Very poor service"

Very poor service. I have ordered an item from eBay and the status still shows as "Shipment Details Created" for past 5 days. The customer service is useless and they don't have a clue about the tracking number. They asking to contact sende and absolutely no accountability.

"Really Bad tracking service, also no option to get in touch with customer service"

Had ordered an item from ebay, the seller provided the Whisl tracking id. The status of the item has been in "Shipment Details Created" state, for the past 5 days. Also there is no option to contact the Whistl customer agents, when called it goes to an automated reply were it directs customer to check the status in website.
No proper customer service and update of the parcel status.

Company should learn, of all the reviews 75% have voted bad against your service.

"Whistl are an extremely good supplier…"

Whistl are an extremely good supplier to work with and our Account Manager Adam Alexander is an extremely positive influence on the account. He is very proactive in managing us as a Customer and I feel we have grown a partnership relationship over to tenure we've been working together.

"Solid landing dates for our DM"

The fast majority of our mail lands within the two day window which allows us to mail offers with a short running time and our account manager is easy to get hold of should any issues arise.

"Market Leaders"

Very professional, supportive and efficient service matched with competitive rates. A premier supplier in the postal industry!

"Overall happy with the service we get"

Overall happy with the service we get, only issue sometimes is late handover for Mailmark items for my clients but this has been addressed.

"Getting Better"

We have used Whistl for a number of years as our main DSA bulk mail provider. After a number of delivery and collection issues over the years, they are now finally providing the service we expect for the volumes we mail.Adam has been an excellent account manager too.
I hope they will continue these service levels going forward

"WHISTL"

Parcel should of been delivered by Friday 13th to Shepperton Studio.
Your own Tracking states delivered at 12:25, then delivery attempt at 13:16 and didn't want to leave it unattended 51 minutes AFTER they had allegedly delivered it!!!
To claim they didn't want to leave it unattended is laughable as the studio has 24hr security staff ON THE GATE so unless they are trying to audition for MISSION IMPOSSIBLE they obviously didn't go to the studio.
That's excluding the numerous reception staff they would of seen when they signed in and the 50+ staff at our premises.
Wonder if the couriers get paid for each alleged delivery attempt they claim when no one is home?

"Awful lied about coming to my house"

Awful lied about coming to my house, supposed to be delivered1-2 days took week !! Lazy bleep bleep couldn’t be bothered to put parcel in safe place so dumped on doorstep in full view . If I could give zero stars I would oh parcel ripped as well enough for peak inside will not deal with any company who deal with this company.

"Great service!!"

Great service. Item arrived on time. Have used them numerous times over the years without any issue