"Unsolicited Marketing Emails"

Inquiries about a property via Right-Move and was spammed with unsolicited marketing material from Jordan Fishwich.

Emailed to state that a prospective client must provide confirmation of their subscription before receiving marketing material, as outlined by the ICO.

Received blunt replies from the so-called director "Martin" that stated I agreed to Right Moves Terms of Use.

I agreed although this does not cover them obtaining and using my information for such purposes. Had Right-Move emailed me directly, this would not have been an issue.

Right Moves' terms of use clearly state that permission is not given to third-party companies to use this data for marketing purposes and site users have the option to opt-out of direct marketing.

Martin Refused to acknowledge their breach of GDPR, so I have escalated my complaint to the attention of the ICO.

I suggest they employ a compliance department to ensure they are adhering to data protection legislation.

"Terrible agency"

Terrible agency! They were completely inflexible with viewing times and then cancelled our first viewing at a moment's notice. After re-scheduling a second viewing, they informed us (once again, at a moment's notice) that they had already let the property out. Will never be using them again!! I'm furious!

"Horrendous service from the Manchester…"

Horrendous service from the Manchester branch from Nick Wan. Nick on the call was extremely rude and unprofessional with a demeaning tone. I asked for some information regarding a property and the gentleman on the call was constantly insulting and insinuating that I could not afford the property, why would I enquire if I couldn’t afford it?!

"Beware potential renters"

Beware potential renters. On viewing a property, shown around by Debbie, she initially apologised for the state of the property explaining that the landlady was aware and that the property would be fully redecorated and professionally cleaned before I took possession. I moved into a house that had not been in any way decorated and I had to clean and clean, including cleaning the previous tenant's excrement from the toilet. Additionally the property was advertised as unfurnished but I was made to accept and store several items belonging to the owner.

On trying to resolve issues later in the tenancy (not managed by Jordan Fishwick but by the owner), Debbie sided with the landlord and said that the condition of the house was perfectly acceptable.

So beware that when you are viewing, especially if you are a first time renter in a desperate position as I was, the estate agents will say anything to get the property let.

At the end of my tenancy, still getting emails from Jordan Fishwick about viewings, I wrote a very polite email to Debbie to explain I was no longer in residence - I got a very curt reply with no word of thanks.

Very poor customer service with Debbie all round although every dealing I had with Jordan in the same team was very good (he just didn't really have anything much to do with my tenancy)

"I have read all the experiences…"

I have read all the experiences regarding maintenance of properties (none existent) the reason being is probably because Jordan Fishwick are terrible at paying contractors for any work they have done. So after speaking to many contractors, they tend to stay away from doing any work for Jordan Fishwick.

"The Manchester branch of Jordan…"

The Manchester branch of Jordan Fishwick deserve a special 5* review. I rented my flat in Manchester with them 2 years ago, and since having a bad experience with my previous agency, they have changed my opinion on estate agents! So professional, very affordable, would highly recommend. (Can't speak for any other Jordan Fishwick branches as I only have a property listed with the Manchester branch). Thank you to the team there, they make my life so much easier and less stressful.

"I have rented a house through the…"

I have rented a house through the property management side of Jordan Fishwick for nearly 3 years now & I have experienced very poor service in regards to actioning repairs & replacement items. On first moving into the property I alerted staff to a leak in the outer house that has never been repaired. In November of last year the gas fire in the lounge became unsafe & needed replacing, after numerous phone calls someone eventually came & measured up for a new fire, but I’m still waiting. I expect they are waiting for flaming June to fit it, having left me and my 2 children to shiver through the winter months. Shameful!

"9 year tenant"

Having been in property owned by Martin Fishwick for 9 years we had been issued a section 21 as we were told the landlord was selling the property. This is absolutely fine and we were told a very long winded narrative about him down sizing his portfolio, etc, etc.

Well what a shock the property is now back on the rental market - with new carpets that we were promised 9 months ago.

Their entire team is a complete shambles with new rental documents allegedly issued - then when we did receive them frequent mistakes between covering letter and actual documents.

Our list of issues with the property were constantly ignored including windows unable to be opened for 5 years and 16 weeks of a hole in our roof so it rained into our bedroom. The issues were always detailed during our regular property inspection.

All in all would never recommend or suggest using such a horrific company.

Only good thing is we did get our deposit back however the exit report is clearly written in favour of Jordan Fishwick and bore little or no reflection to the photos that we took at both the beginning and end of our tenancy.

"Bad experience"

Throughout my stay, most of my complaints were ignored till the end of my tenancy, it was left unsolved.

Had issues regarding refund of deposit, claims without evidence were made during check-out to attempt to deduct my deposit. This is an unprofessional practice. Some of the issues during check-out had been complained by me when I moved in, but it was ignored. However, for the same issues I raised that were left unsolved, they want to deduct my deposit to solve it for the next tenant. It was totally unreasonable when it was never solved for me in the first place. This caused a huge delay in refunding that took us few months after I moved out.

"Great service when I had an emergency…"

Great service when I had an emergency with a boiler out of action. JF arranged for a plumber to be at my property within a couple of hours