"subscription is a scam"

subscription is a scam with no ways to cancel. I clearly canceled my subscription on the website yet still got charged with $400 annual membership. Tried contact them and all communication went into a unresponsive blackhole.

"Defective Parts - Resolved"

I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time.
Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.

"I signed up for live classes"

I signed up for live classes. Last Tuesday an Encore. Sunday an Encore, Tuesday an Encore and looking ahead Sunday an Encore again. This is unacceptable. I belong to a gym too so I am spending less time at home which I really do not want to do on Sundays

"Horrible membership support experience"

Horrible customer service regarding to the membership. My membership was canceled, and marked as such in the member portal, but the membership did renew anyways on my credit card.

When contacting them, and even escalating the refund request, I got a "We regret to inform you that we are unable to process a refund as you did not reach out to us within the 48-hour timeframe following the renewal."

Even with a screenshot showing the membership being canceled, they didn't blink an eye. I have to open a chargeback request with my credit card company. What a pain...

"Save your money……."

I purchased a bike from Echelon in September last year. Since that time we have had to contact support in an attempt to resolve a constant squeaking noise. The first visit blamed ‘alignment’ of the belt, the second visit blamed a loose pedal (!) and today exactly the same issue. Genuinely wish we had paid the extra to go for a more reputable brand.

"If I could leave a negative number! I…"

If I could leave a negative number I would! Horrible customer service!! Ordered 2 bikes mid December. When we finally received one bike mid January box was trashed Echelon said it should be fine. We had to fight to get the second bike which finally came in Feb We paid 300.00 for each bike (600.00) for delivery and set up. Delivery was supposed to be signature upon delivery that did not happen. We moved each bike into the garage (when we realized each was delivered with no signature) the bikes are still sitting in the garage waiting for Echelon to set up service to get them put together and rideable. Again $600.00 for nothing. PLEASE DON'T BUY BIKES FROM THIS COMPANY!!

"They will try and steal your money"

They will try and steal your money. Although the app says "cancel anytime" you cannot. You have to go through customer service, during business hours, and they will charge you for 12 months and make a refund near impossible. You should not have to sign up for an annual program just to use the damn bike. It's modern day fraud and theft. I would not recommend them. Go get a different bike literally anywhere else.

"You’re better off burning your money"

I purchased a treadmill from them and it smells like the wires are burning when used more than 30 minutes. I reached out within the 1 year warranty and we’re going on 2 months now and they say they haven’t heard back from their escalation team about a replacement. I’ve asked for a manager and they say one will call me back (it’s been 2 weeks and no call). Buyer beware!

"Never worked out of the box.i purchased…"

Never worked out of the box.i purchased an Ex-5. I didn't care for the screen and any of their classes. However I needed to download the app on order to get the freewheel to release so there would be less tension/ resistance while pedaling.
I spoke with great customer service reps however we weren't able to get the bike to recognize the app in order to solve the issue.
One would expect the bike to work out of the box. I'm bitterly disappointed in the company and I wouldn't suggest purchasing this bike to anyone.

"NO WARRANTY"

Still within warranty, my Flexbike Ultra developed a hammering noise, which grew louder and more consistent with use. I messaged them asking for help troubleshooting and ways to fix it, and they asked for a video and explanation. So I sent them a video clip demonstrating the issue. The next day they sent me an email saying that this case was closed! I emailed again, requesting help to fix this; they then stated that I would be hearing from "technical support" in 24-72 hours. I heard nothing. I called again, requesting a supervisor/manager and spoke to somebody in Bulgaria who said they would escalate this case. This went on for 8 weeks. They obviously have no intention of helping the customer, but instead they either ignore your calls/emails or repeat what they already said over & over, hoping that the customer just gets fed up and disappears. The email I received today states that they do not currently have the part I would need (which part would that be...nobody has told me?) but they're offering me 15% discount if I buy a new bike, even with mine still under their "warranty". Plus, I would be roped into an annual FitnessPass subscription, which renews every month. It's obvious that this lying cheating company called Echelon/Fitnation does not honor their so-called warranty. Buyer beware.