"Worst Product and Company Ever"

This might be one of the worst products (the app) I’ve ever used. I don’t think I made it through one spin class without it resetting or stalling out. When my free trial was up I saw that I was immediately charged for a month. When I went to cancel and ask for reimbursement, they said sorry, nothing they could do. I would strongly suggest to anyone; STAY AWAY FROM THIS COMPANY’S PRODUCTS.

"DO NOT BUY"

DO NOT BUY. Echelon's customer service is horrible. It took over 4 months to get in touch with someone who could help me with my broken bike. Even when I did get in touch with someone who could "help," I had to spend 200$ on an extended warranty just for them to send me a cheaper bike as a replacement. Do yourself a favour and do not buy from this brand ever.

"Horrible experience"

Horrible experience, do not even consider buying any product from this company. The customer support is the worst I have ever experienced. They get your money and don’t give you a product. When you call about it they read from a script the same line over and over again about how the issue will get escalated in 2-3 business days, which never happens. This company should be shut down for stealing and lying.

"Brand new equipment"

Brand new equipment, after 3 rides of 35 min, the seatle is tilting. I tight it up and instantly gets loose.

"If zero will be possible I’ll rated it"

If zero will be possible I’ll rated it
Horrible experience
The worst customer service ever ever
I trying to Connect imposible night mareeeee and they want me to pay a support membership in order to help me OMG
Stay away from this product
I hope there is a consumer rights to help out
I would my refund so bad

"DO NOT buy this piece of junk"

Dont waster your money. If you are serious about a bike spend the extra and get a peloton. Class times do not accommodate a normal schedule. Bike loses connection mid work out. The customer service is by far the worst I have ever experienced with any business. I spent MANY frustrating hours multiples times on the phone week after week waiting for my refund but you can never speak to anyone that can do anything. Your case will get "escalated" to another department.
Months later received my refund after having to put a claim in with VISA. Now Echelon sends me emails and the unsubscribe link is broken. Its just a matter of time before this company goes under. And I cant wait to see it.

"I purchased an echelon bike last yr"

I purchased an echelon bike last yr, i have health and heart problems, in less than a yr i have lost over 5st i am now a 32 waist feel healthier look healthier best thing i ever did, is worth to monthly payment for all the classes never get bored at all so many to choose my favourite is hills uk brilliant instructor's also hills usa brilliant. Thanks Paul.

"If I could rate zero I would"

If I could rate zero I would. Do NOT do business with this company. HORRID customer service. I purchased a bike 3 months ago and haven’t ridden it once because it doesn’t work. They will not provide service except to send parts- except on 3 occasions they sent incorrect parts. Then they offered a replacement but sent an inferior model and provided no compensation. Still no resolution.

"Horrible Customer Service."

Horrible Customer Service.

After 2 years of using and loving their service they just shut-off my access without warning. When I finally got help from their customer service (2weeks later) their only answer was that I needed to pay more $$. To the tune of an additional $20 per month. No other recourse and no sorry for not notifying you. These types of reviews I assume are pouring in since this company clearly has issues. Stay away from purchasing.

"DO NOT BUY Echelon Bikes"

DO NOT BUY Echelon Bikes. They did a bait and switch on me. They sold me a monthly Membership for $14.99 a month then after a year put it up to $44.95 plus Tax a month. Echelon more than tripled the monthly membership cost.

Buyer beware