"Couldn't have asked for more!"

Just had a call with with SES water and wanted to say what a positive experience it was. I rang to adjust my direct debit as was paying slightly too little and didn't want a big bill in 6 months time. Such a helpful man on the phone who checked I was listed on priority customer register with correct details. He also checked I was on correct tariff and directed me to social tariff form. I couldn't have asked for more.

"Where to Begin"

Where to Begin? My experience with SES water has been bad for over a year and a half.
1. I only received my bill every 6 months, since my meter can only be read by an SES Water employee.
2. The bills were high and even after following all their water-saving tips, they didn't change almost anything (£10 difference from one bill to another).
3. Although I have an online account and requested my bill to be sent electronically, I still received the Bills in the mail. Except for the last 2 bills that I paid but I haven't receipt by any means, just the money deducted from my account.

I tried to call them several times without luck and you have to send several messages in order for them to reply to your queries after 14+ days of waiting. This is outrageous.

"Totally rubbish company"

Totally rubbish company
with rubbish customer service (don't even think they know what it is!)
Claim to help people in difficulties but don't!!

"SES Water needs to learn from Thames Water"

I moved home recently into an area serviced by SES Water and I am seriously regretting that I have.
After 28 phone calls to SES, my account is still not sorted out. Each person I speak to has given me totally different information from their colleagues. It is as if I am calling a different company each time.
Some customer service agents have been trying to be helpful, but still have gotten nowhere and have given me misinformation.
Other customers service agents have not tried to help at all. In particular Julia, who I spoke with today 06/10/20. I asked to be transferred to a gentleman I had spoken to a dozen times and who was attempting to sort out my account. While I was speaking, Julia interrupted and asked "are you done yet?". She was the height of rudeness when I told her that it was unacceptable to speak to anyone like that. Julia represents customer service at it's worst and lowest. Unfortunately, I don't think any amount of coaching or reprimand will correct Julia's nasty attitude.
Fingers crossed my account problems will finally be resolved and I won't have to make call number 29 to this shambles of a company.
How I miss Thames Water!