"5 Star Plus - No Quibble"

Well, it seems they have had very few reviews. My experience was just excellent. Could not have been better. After a bit of a bumpy start (my order failed to materialise, but excused due to the Christmas new Year) The service I received was 5 Star Plus. Particular thanks to John & Chris. I was able to phone, and get through to a person, who took me seriously and responded positively and immediately. Finally made extra effort to get the order delivered the next day. Not the slightest quibble. Honestly you won't get better.

"Ordered lighting and after about 2…"

Ordered lighting and after about 2 weeks the lighting arrived and one part of the order was wrong and another part was missing. Called and was told that they would send out the missing and replace the wrong object with the correct one and 2 weeks later I’m still waiting. Calls don’t get answered, find another supplier!

"Ordered a set of recessed cabinet lights Not received "

Ordered a set of recessed cabinet lights nearly 2 weeks ago, they were dispatched (apparently) the next day by 2nd class mail
I’ve called them twice both times said the items are out for delivery, as we live offshore (IOW) it takes longer! It’s part of England!
Still no sign, I’ll chargeback after the 15 days is up Awful service better off with EBay ordered other items at the weekend received today

"Order not processed"

Ordered IR sensor. No order acknowledgement or dispatch information despite stating that orders would be processed within 24 hours. No reply to email. Obtained full refund through PayPal.

"Buyers be aware "

Mistake was not reading the previous reviews. Terrible company, despite numerous phone calls and promises that my items would be dispatched they still after nearly three weeks have not arrived. No response to the online contact form, it seems the only option is for me to now go to my bank and ask them to reclaim my payment.

"All sorted"

Much like the other reviews. Ordered on 30 Oct not yet despatched and no response to email or telephone calls. I have no idea what is happening.

Eventually got through and to be fair they sorted the issue and order received. So all well in the end. Just needed a bit of perseverance.

"Lights arrived a bit delayed but perfect"

Well I was a bit worried looking at the reviews. Ordered 4 floating light shelves on 18 Sept and didn't hear anything. Used the contact form and received the day after receiving the despatch note on Saturday 5 October. Well packaged and lights are perfect. A bit slow but good quality lights. Thanks.

"Same experience as other posts"

Same experience as other posts. Reporting to bank to pull back payment.

" First Lighting - Terrible Cy"

Have been waiting for weeks for order. Not arrived. No response from First Lighting by either email or phone. I have contacted bank for a refund. Have also contacted Trading Standards. I wished I had resurched First Lighting (who are diabolical) through Trading Standards. Have just re ordered through a company called Lightsupplyer. Who have despatched my order straight after I made payment.

"Order arrived late, badly packaged and incomplete"

Our order arrived late, badly packaged and was incorrect. I emailed them and received an immediate reply promising to arrange collection of the incorrect items. Since then, despite additional emails, there has been complete radio silence from them. An appalling way to run a business and I'm kicking myself that I didn't check the reviews on here prior to placing my three figure order. Avoid at all costs.