"Missing livestock"

Missing livestock. Telephone message full. No answer. Items shipped in non insulated box in small bags probably with air not oxygen packed. fish suffocated. No reply from Live Aquaria despite emails. Very poor service. Never again.

"Ordered fish and snails from them on…"

Ordered fish and snails from them on December 26th and they decide to ship it on January 9th, the worst weather we have had in three years. The package was never delivered and they sent me an email saying they would refund my money, but they never did. If you try to call them it’s at least a 3 hour hold time. Most recently they were not even accepting calls and saying their mailbox is full. The last fish I purchased from them was a naso tang that was disease ridden and died in three days. Before you purchase anything try and call them. They will not answer the phone. That’s all the proof you need.

"Missing fish in my shipment"

Missing fish in my shipment. No answer on the phone :(

"Disapponted handling of fish"

First fish was shipped Dec 30 for delivery Dec 31 but was sent out too late and FedEx held the package through New Years Day and delivered Jan 2. Fish was DOA. I don't think it would have survived even if delivery was on time as it was poorly packaged - water bag was wrapped in newspaper and a single heat pack in the hot. Phone LiveAquaria immediately and they gave me credit and ordered a replacement Flame Angel. The second angel arrived overnight Jan 7 and again DOA. Water was extremely cold, single heat pack and poorly wrapped. I used to order from Live Aquaria back before they were part of Petco and never had any DOA and many of these fish lived in my tank for many years. Things have changed and I will not order fish from LiveAquaria again.

"Saved Me Thousands of Dollars!!"

This place saved me thousands of dollars in lost money!!! I have 12 tanks set up and running in my house. I have a long list of fish that I plan to buy, spanning from freshwater to saltwater of all types. If you know anything about fish then you know you cant buy them all at once and dump them in your tank. You have to phase them in. So I was planning to spend thousands of dollars over several orders. Well Live Aquaria was SO BAD on my first order that I will NEVER DO BUSINESS WITH THEM again. This place engages in false advertising to start. They show fish In Stock when they aren't. They appear legit on the website but that's where it stops. The website will go so far as to say "If you order by this date then your fish will ship on this date and your order will arrive on this date. Seems pretty straightforward, like it should be because lets face it. Their job isnt hard. All they have to do is advertise what they actually have and then ship those out when they are bought....That's it......But NONE OF THAT IS TRUE. They have no idea what they have in stock. Thet dont keep the website updated. Michelle and Sheila over there that "answer the phones" (After being on hold for 2+ hours) are LOADED WITH EXCUSES. No one there takes responsibility for the clown-show / scam they are running. SO MUCH IS WRONG with this place. Like I said, They saved me thousands of dollars in lost money. STAY AWAY - GO ANYWHERE BUT LiveAquaria

"Company will ignore their own guarantee!"

One order placed and out of the six Cichlids only three survived. There were two bags, one contained three electric yellow cichlids that had enough water in it to support 1 cichlid and the other bag had 3 blue peacock cichlids which had enough water but they were all males so one had his tail fin chewed off on arrival. Bag #1 electric yellow cichlids with two DOA fish. Water was horrible smelling and there wasnt enough to support three fish for a 24hr period. I filed a claim after i did their acclimation steps. They did get back to me with credit for the two E yellow cichlids. Bag #2 there was plenty of water in this bag for three nonterritorial fish but not when you have territorial fish like cichlids so one of the fish arrived missing most of his tail fin. I still acclimated them all and was not surprised to find the one damaged fish dead within 24 hrs. I filed a claimed right away and have heard nothing. I filed a second claim and have heard nothing! This company had standards back when it was Drs foster and smith. Now it seems to be run by people who dont seem to care. Never again will I order from them. Also they ask who packaged the order. Maybe this is something they should know and why should we tell them this information. They obviously dont care enough to do anything about it based on how they ignore their own claims! Hey Live Aquaria get back to me before i have to do a charge back because you dont follow your own guarantees! Order Number: A4214371

"Bad experience "

Three out of six fish were dead on arrival. There was not enough water in the bag, not enough air in the bag and the water was dirty. It smelled bad when I opened the bag. A couple days later another died. The two remaining has ich.

"Don't buy your fish food from here!!!!!"

Just to let everybody know DON'T PURCHASE FROZEN FOOD FROM THIS COMPANY!!!!! I purchased $278.42 of frozen food (16 oz flat pack Krill (9)& Plankton (9) on July17 (last week) and the mourns placed it in a cardboard box with out any dry ice to keep it frozen. Well I live in Florida and by the time the shipment got to me it was melted and they refuse to make my order good!!!!!!!!

"Horrible Fish Saler"

I order a Unicorn tang for 200 on 5/28 and they said it would arrive 5/30. Its 5/30 and my fish has not arrived. I called them and they said a bunch of excuses. They said it would arrive 6/4. It's 6/4 and no fish. I called and they said the same excuse. I still don't have my fish. Never shopping here.

"They refuse to delete my data from their website!"

I have sent several emails & spoken with their CS on the phone. I currently have no aquarium, so I have tried, unsuccessfully, to remove my information from their data base. There is no way to remove it from their website. I called and walked through this with CS. She told me I had to delete it, so I explained, as I tried, yet again, unsucccessfully, to remove my data, that the site will not allow me to do so. I was assured they would get back to me with a resolution. It has been over 30 days. No matter how many emails I send, they tell me it is up to me to delete the info. There are too many hackers out there & I hate having my data sitting on a website I NO LONGER USE!!!