"Plus de 10 relances et je n'ai toujours…"

Plus de 10 relances et je n'ai toujours pas reçu le document réclamé. La quasi-unanimité des réponses qui m'étaient apportées étaient des réponses génériques avec des copiés des précédents messages génériques (...).

Je réclamais une facture, les interlocuteurs ne me la fournissaient pas et me fournissaient une "vulgaire" confirmation de réservation capturée sur un écran (screenshot). Impossible de trouver une facture sur le site lui-même.

Zéro satisfaction sur le service clientèle.

Heureusement que la réservation était valable. Il m'est inimaginable de converser avec ce service client pour résoudre quelconque problème.

"Reservation error, no refunds!!!!!!!!!!!!!!!!!!!!1"

I attempted to book two reservations with the confirmation numbers RGL1963228 and RGL 1963241, but both attempts resulted in errors. However, despite the reservations not being confirmed, I have noticed that I have been charged for both of them. I told them i need my money as i'm a student and they don't give any solutions neither do they refund the money. Please, process my refund inmediately.

"DO NOT USE THIS COMPANY"

I’m very upset w this company. I booked at hotel for me and my family on the 06/04/23 I then decided to change hotels so I asked for a refund as they couldn’t book the hotel we wanted. i was then told the refund would be processed and issued on 12/04/23 in 10-12 working days where now it’s been over a month since then and nothing. I’ve sent multiple emails only to be told that the issue is there highest priority and they will let me know when it’s sorted but it’s been weeks and I keep emailing but they just respond with the same thing. I’m starting to think about going to a solicitor has anyone else been down this route? I WOULD NOT RECOMMEND USING THIS COMPANY!!
Booking Number: RGL1751126

"Don’t book with them not trusted"

This the scenario I booked with them last september 4, 2022 flight dec 20 abu dhabi to manila and march 25 manila to abu dhabi.Going back to my country is smooth.Until on march 25 when my husband and i reached the airport the lady in counter told me that my ticket is suspended so they sent to etihad airlines office to check what happen with my ticket.And they told me that this rehlat booked my ticket twice eithad sent them email for confirmation and they ignored it no response at all so etihad cancelled it.Imagine waiting in the airport 7 hours and im far 5 hours from manila to my province and my husband left me alone or else he missed his flight i don’t want him to get offload or else he will pay again for rebooking.March 27 i asked for refund they even confirmed with me that refund amount will be aed 2,785 guess what until now i didn’t receive my refund yet and they are not picking up calls.If they picked once you tell them your concern they cut the line or maybe some issue in their end.Very poor customer service.Once you sent mail they give you multiple ticket number.They are the worst

"Scammed by Rehlat"

My Wife and I booked a night in the Merrion Hotel in Dublin. We were shocked at arrival to find out there was no booking made. We had prepaid Rehlat for the room and got the confirmation number . We sent several emails and contacted their unhelpful 'help line'. The response every time was the booking is well confirmed. The hotel Management was extremely helpful and rang Rehlat helpline in Spain and explained that the Merrion Hotel does not work nor did they ever have a working relationship with Rehlat. The hotel Management asked Rehlat to refund my money as the sale of one of their rooms was a fraudulent transaction.
The next day a reply from Relat by email stated they spoken to hotel Management and the customer had not turned up. So no refund . Imagine to be told such blatant bare faced lies.
They advertise competitive prices but as you can read from all reviews this is a trap and unfortunately i fell for it.
My advise to you all is keep away from this booking company , they will take your money, lie to you, and give rubbish generic emails and useless information on the help line.
Horrible, disgusting company to deal with. Booking number RCO1988500.
Gordon.
Latest update. 15 May 2023.
Addressing Rehlat response which you can all read.
And again they they keep repeating "booking well confirmed check email". I've heard that response at least 10 maybe 15 time (i've lost count). It's just going around in circles
Rehlat will not refund our money as they are of the opinion we did not show up. What an unbelievable response. What a lie. After all the emails and professional assistance from the very helpful staff at The Merrion Hotel Dublin. Incredible that they could continue with this deception.
AGAIN STAY AWAY FROM SCAMMERS.
Stay safe and book with reputable agents.
Gordon

"Rehlat's scam explained"

After 6 months of fighting for a refund, I finally found out how Rehlat's scams you. I will try to explain:
It all starts when you find a great, almost unbelievable price in Rehlat, which beats all the competition. And then:
1. You book a reservation through Rehlat. In my case, it was a hotel.
2. Rehlat sends you a confirmation, everything looks fine. Time goes by...
3. One day before your reserved dates, Rehlat emails you to alert you that "something went wrong" with your reservation, but -oh lucky you- they have found other available room - only this time, it will not be at the great price you originally found, but a more expensive, last-minute price. It's either paying that or you can ask for a refund.
4. Most people panic: "What am I gonna do with so little time? I leave to my destination within a few hours!". So, you end up re-booking at a much higher price, which obviously Rehlat benefits from.
5. The other alternative is to ask for a refund: Rehalt says it will take a week, but in truth, they will keep giving you excuses for months and months and months. In my case, they paid me until I started posting negative reviews online and showing them to Rehlat. Now, stay with me...

Where is the scam? I only found out after six months of emails to Rehlat, but more crucially, after a couple of calls to my bank to see if they could help in some weay:
Go back to step 1 and 2. You book through Rehlat, you receive a confirmation. Here's the big rebeal: what they do not tell you, is that they CANCEL THE TRANSACTION right after you receive their so-called "reservation" and send an instruction to your bank to refund your money, however, it stays in an "interim" state, where the refund is on hold until Rehlat authorizes your bank to put the money back into your account. Why does Rehlat do this? Again, it's part of the scam: you actually have no reservation, but because the charge appears in your bank account, you think everything is OK. And because there is no reservation, like I explained before, Rehlat will contact you to say "something went wrong", so you end up paying a LOT more. If you accept, they will make the reservation with part of the money that was "on hold" and charge you the difference.
So, my bank told me that Rehlat had actually reversed the transaction the day after I made the reservation, but they had not yet authorized my bank to "release" the money back to my account. They kept it on hold for months. After my bank explained that they did, I asked Rehlat for the following info:
Proof of cancellation
Date of cancellation
Authorization number
Amount to be refunded
Rehlat trade license
It was only after that, that they finally instructed my bank to release the refund.
TOTAL SCAMMERS

"overcharging of Credit card and wouldn’t allow cancellation without…"

wouldn’t allow cancellation without £100+ charge even though stated free cancellation on website .
Worse they billed my credit card £58 more than the stated invoice charge .
i would not use this company again they have been dishonest and any attempt to contact them involved long waits then complete disregard for the rules of normal commerce . ie a contract stating total price should be what is billed not 50+£ more and free cancellation should be free not about 10% of original cost

"Rehlat Not paying my refund"

Rehlat Not paying my refund. Fraud company
Dear Rehlat,
This is seriously disappointing that even after I spoke to Rehlat yesterday and advised to issue my refund to Rehlat account no email or response from Rehlat as yet.
I cannot believe the confidence of Rehlat.
Where are you guys?
This is getting really annoying, it has been over 5 months since I initiated my request and still I have not received my long pending monies.
Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. Are you really obliging to your terms and conditions?
This company is incompetent and a fraudster and very unprofessional.
Where is my refund? You guys are nastiest of the companies in the world who do not care of customers and stealing money from customers.
Legal activities will be followed.
Thank you.
Warm Regards,
Cherrit

"No cumplen con la política de cancelación y reembolso."

He cancelado una reserva de hotel que hice a tiempo hace mas de un mes, con derecho a reembolso. Pero aún no he recibido el reembolso al que tengo derecho según los términos y condicones de la reserva.
No contestan al teléfono y no contestan los emails de reclamación.
Han desaparecido con mi dinero.

"This website is too terrible"

This website is too terrible
My booking number is ( RGL1696603 )
It's already been 7weeks since I asked for a refund
I booked at 28/March/2023
because this site said I failed for booking hotel for the first time.
It is not my fault
Isn't that too much? It is not possible to know whether the refund will be processed

Always I’ve received same answer
I've heard the same answer over and over for 7 weeks
They always told me to process quickly and they will update but that’s not true
But i can not refund my money about $600
I already exhausted because of this site
I've been out of my patience for this 7weeks

Don’t use it for booking


Are you cheating?