"Hotelbuchung nicht erfolgt - kein Geld zurück"

Betrug? Die Buchung ist im Hotel nie angekommen. Das Hotel bestätigt das mehrfach, auch schriftlich. Rehlat behauptet das Gegenteil. Das Hotel hat selber versucht mit Rehlat Kontakt aufzunehmen,aber bisher keine Rückmeldung erhalten. Der Reisezeitraum ist nun vorbei.

Update: nun reagiert Rehlat nicht mehr auf meine E-Mails. Also: unbedingt prüfen, ob man darüber tatsächlich buchen sollte oder es nicht auch anders geht!

"AVOID"

Based on my Google review

***** Avoid at all costs *****

Avoid unless you enjoy donating money to scammers.

The company came up as recommended by Google maps when searching for a hotel for my partners birthday. The price was exceptionally good and I booked a room. The booking process seemed legit until I got the confirmation (and they had me money). The booking refrence for the hotel appeared to be made up and had 30 odd digits to it. This rang alarm bells straight away, I then checked out the reviews and realised this was going to be a painful ride.

I rang the hotel and they informed me they had no new bookings, nothing under my name and worse off all, they were completely fully booked so it would be impossible to actually get a room.

I contacted REHLAT and they replied fairly quickly assuring me they had physically booked the room and I should not worry. I challenged this and informed them I had spoken to the hotel. They began to demand who I had spoke to and I gldadly told them.

We then went around in circles for where I asked for a refund and they kept refusing saying it was booked. I had to physically prove there was no booking and they eventually admitted on email, that there was no booking and they would book and send confirmation 4 days prior the date requested. There’s a reason I am booking something 2 months in advance so I refused and again demanded a refund.

Eventually, again on email, they agreed to refund, they stated it would take 10 business days. 2 weeks later I complain saying I’ve still not received the refund. They simply reply saying sorry for the inconvenience, they have my refund but it’s not been ‘initiated’ yet. Strange terminology and now undoubtedly I have further battles to have regarding this refund.

The company are professional liars, that have no problem doing so. They’d re free to report this review and I am happy to provide google with all the emails I have saved to confirm and support everything I have stated in this review.

Evil company, complete scammers.lost several hundred £ because of them.

"Fuyez…"

Fuyez…. Une grosse arnaque, je vais porter plainte car visiblement ils ne comptent pas me rembourser.
RGL1813415

Ce sont des voleurs. Je vais aller au commissariat de dubai espérant que ce soit pris au sérieux.

"Scum company with poor customer service, not responding emails after funds are removed from bank account"

Further to my initial booking (ID#4417612) with this ''company'' for a flight ticket and after they received full amount from my bank account, they requested additional money in order to forward to me the ticket details or alternatively they offered to refund the money. Of course, i requested to refund the money and whilst in the beginning it was stated that refund to be processed in 2-3 days, after it became 25working days and unfortunately at a point they just stopped replying to my emails.. Now dealing with the bank card provider to intervene and report officially as internet scum.

"Bien con la reservación pero imposible obtener factura fiscal"

Todo bien con mi reservación de hotel en Guadalajara. Sin embargo, ha sido imposible obtener factura fiscal de mi estancia. No comprendo como venden servicios en México y no pueden emitir una factura fiscal.

"Estafadores"

Como todos los demás que estamos aquí, hago una reserva de un hotel que no existe. Me dejan tirado en mis vaciones y llevo 5 meses reclamando mi dinero. Los denuncie a la policía, os recomiendo lo mismo.

"Worst travel booking portal ever"

Worst travel booking portal ever, prices change after booking, if you want to cancel it takes 12 business days to get back your money DUE TO Kuwait!! Working days!!! AND they cut a 3% fee for the hotel raising its price!!!

"100% scam bank dispute required mastrercard fraud"

100% scam

Had to call the bank and mastercard for a refund.

the price you pay is not what you get billed for

i paid paid 269.73, they bill 307.41 and say taxes and fees are due at a state with no tax.!!! stay away
middle east scam
Dear Customer,

Thank you for reaching out to us!!!

We are so sorry to hear that a refund hasn’t been deposited into your account. We have forwarded this to our accounting department on high priority and we shall update you shortly once refund is processed from our end.

Feel free to reply to this email with any questions or concerns.



Thanks & Regards,
ANJI

"Avoid buying from this travel agency"

Avoid buying from this travel agency. I asked for a refund due to a schedule change after booking the hotel because it said it was refundable, but I only got the same answer every time and no refund. mocking customers...

"اسواء شركه على الاطلاق وبعد الحجز ودفع…"

اسواء شركه على الاطلاق وبعد الحجز ودفع الملبغ تم الغاء تذكرتي وارسلو لي ايميل كي ادفع ملغ اضافي !!!!!!
غير جديرين بالثقه