"Sravani"

Sravani
Thank you , I did get my refund. You have been absolutely helpful to ensure I get the refund on time.

"Fraud and no refund"

Fraud and no refund

"Fraud!! AVOID"

Fraud!!! Please be aware!! never get my refund back!!
no reply to my emails!! I am very frequent traveler but never come across to similar criminals before!! just wasted my 180$. Avoid with all cost!! better to pay 10$ more to some trustfully travel agents and be safe!!
Booking ID #1144385

"Achtung Betrüger Nicht Buchen"

Achtung Betrüger
Ich habe ein Hotel über die Seite REHLAT gebucht und ein Tag später die Buchung wieder storniert.
Nach 14 Tagen habe ich über helphehlat angefragt wann ich mit einer Rücküberweisung von 587 € rechnen kann. Mir wurde daraufhin mitgeteilt, das ich nicht in der Stornofreien Zeit storniert hatte und ich somit erstmal eine Bearbeitungsgebühr über 15 € und 92 € Strafe zahlen muss, damit Sie die Stornierung akzeptieren. Den restlichen Betrag würden Sie mir sobald mein Fall bearbeitet wird zurücküberweisen.
Auf meine E-Mail samt dem Screenshot der Stornierung, welcher genau zeigt das ich in der gegebenen Frist storniert habe wurde ignoriert, genauso mein Wöchentliches Nachfragen. Das ganze ist eine Hinhaltetaktik, seit über 2 Monaten. Das Geld werde ich wohl nicht mehr sehen.
Ich werde das ganze jetzt meinem Anwalt geben und wer weiß evtl. besuche ich mal die Firma in Dubai.

"STOP SCAMMING PEOPLE!!!!!"

STOP SCAMMING PEOPLE!!!!!
It's been more than 2 months I am following up for my refund amount . Rehlat stop lying and make the refund immediately, take action. Your team doesn't care about your customers. Rehlat this is too much. with this kind of service how you expect your customer to use your service again. Booking ID:1430024
Name :Ashraf Moustafa

"RAE1559233"

After reading the prevailing negative reviews and user experiences, I must admit that I was in a big dilemma, whether to book a hotel through Rehlat or not. I decided to make a reservation anyway, and everything went well. After some time I found a better price for a higher room category, so I canceled the reservation due to what I believe to be "technical shortcomings of the site".
Because there is no option to change the reservation (only by phone call, which is impractical for me). As the reservation was with the possibility of free cancellation, I requested a refund.
It is stated that the refund will be reduced by 3.2%, with large aggregators it is usually a full refund of the amount in such a case, and he thinks that Rehlat should do it this way, because it earns our loyalty.
In my case, the refund was reduced by 5.13%, I don't understand why, I'm waiting for an answer. "Waiting" for a refund, that's a bad experience, it took a little over two weeks to get the money into my account. For a serious provider/aggregator, unacceptably too long, and leaves a bad impression.
In order for the refund to happen at all, it took a lot of patience and a lot of emails.
Every email I received was answered, and quite quickly, for that I would like to thank ANJI very much.
So, Rehlat as an aggregator,
- has decent hotel prices
- charges 3.2% (my experience is 5.13%) for "free" cancellation of reservation
- refund takes an unnecessarily long time (my experience)
- the team in the contact department responds to emails quite quickly (commendable, in my experience)
- the website should be upgraded and improved in terms of software
Dear fellow travelers, if I have helped any of you in any way, I am extremely glad for it.
The final decision is still up to you, whether and with whom you will book something.
I just shared my experiences after my decision to book a hotel through Rehlat.

"FRAUD!"

FRAUD!! Never received my refund!!
They promised 30-40 days, now it was more than 60 and still no refund!! they just ignore my emails!
Avoid with all cost..

i created a ticket but they make it completed and close the ticket..

"FRAUD!"

FRAUD!! Never received my refund!!
They promised 30-40 days, now it was more than 60 and still no refund!! they just ignore my emails!
Avoid with all cost

"Relieve! Eticket provided after several reviews and contact with customer service in 1 Day!"

Do not book with them if you dont want to be stressed and frustrated… the trouble they provide is not worth the discount they promise..E-tickets are not provided instantly! Never had an experience with any other agencies that does that. Etickets are provided as soon as payment has been done and secured but not with REHLAT…Called the customer service and asked to email it but they only emailed a statement that the bookings confirmed and Eticket will be sent within the same day however still the Eticket hasnt been provided on their given timeframe. This company is not providing the services that was paid for them to do..

Im glad this review worked. I was really anxious reading all the reviews of other customer and was hoping i wont get the same trouble… I just received the ticket reservation number in less than an hour and i validated it from the airlines webpage itself.

Thank you for clearing my issue.

"Big Thanks to Anji"

They are very friendly and gives you very super fast reponses. Thank you Anji and Team Rehlat.