"Tinpot"

Paid. took my money nothing came. will not answer the phone or reply to my email absolute joke of a company. wish I had checked other reviews first. could have saved me time & money. please stay well clear

"Avoid this company"

Avoid this company. Ordered a letter box they took the payment. The email said 2-4 working days delivery. It’s been 2weeks I’ve emailed no reply, I left messages on the voicemail no call back because of them I have lost a good customer there is only so many times you can say it’s on its way.

"The most awkward online shopping…"

The most awkward online shopping experience in my life! An order was made in the middle of June; was provided with a fake Royal Mail tracking number that never worked!! Nothing received after a month!!! i.e. I wasted a few weeks of my time waiting for nothing.
AVOID these sellers - Never ever deal with them again, and I would NOT recommend them at all to anyone.

"Exceptional customer service"

I ordered some door and window handles, I'd been notified they'd been dispatched but not heard anything else for a few days so I emailed them. Unfortunately my order had been lost somewhere within the courier's system. They said they would try to find it or send another. Another order was sent out promptly by a different courier and that one arrived. Brilliant products too and good price. Would definitely order again if needed. Thanks

"Excellent service"

Excellent service. Excellent price. Items arrived in perfect condition in trackable padded envelope.

"Not sure I would use again sadly"

2 weeks from ordering to delivery !! Looks like I've joined the "oh no your parcel has gone missing" club, even though the supplied tracking and verification from dpd shows that they never actually received it 🤔 even then " it will definitely be there Wednesday " and turned up today...Friday.
Oh where is the refund for next day delivery 🤔 🙄 hence the title not sure I would use again , I think there's better out there !

"I wish I had come here first and read…"

I wish I had come here first and read this review. Placed an order on the 24th for same day postage never arrived Sunday Monday Tuesday never arrived emailed to ask where it was "oh we are sorry we don't have this available" it will be at least another week. Extortion they take money for same day to next day delivery I've asked for a full refund and it had better include the postage. Lack of communication and taking money knowing they don't have the stock taking for same day and next day when they know they don't have it in stock. It's a disgrace I expect my refund today

"Scam / Deceiving Company"

09/05/23 Placed an order.
12/05/23 Received dispatch notification delivery expected in a few days.
24/05/23 Item still not received after chasing multiple times.

The Company claims that royal mail lost the original package and keep giving me false lead times saying the replacement would be sent early this week but after chasing yet again they are now telling me they will not receive the item till the end of the week so at best I am looking at receiving the item at the start of June when I ordered in early May.

I should have listened to bad review on here but I thought maybe it was a one off.

"Replacement latch and gearbox for upvc french doot"

The salesman Martin was very knowledgeable about the products and advised how to measure the existing latch and gearbox. The replacement unit was exactly as expected and fit perfectly

"Very friendly welcoming people also"

Very friendly welcoming people also
Great on price ! When ever I have an issue or need advice they are happy to answer and share their knowledge and experience.
Would highly recommend for all your UPVC parts and will definitely be using them again