"Excellent Customer Service and Price"

I used Upvchardwaredirect to replace a uPVC door handle which broke. I ordered a replacement handle which was sadly the wrong one (not their fault). They organised a refund and helped me source the correct handle from their site. They were always very prompt with their emails and the whole process was not only cheap but very easy. Would definitely use them again.

"Great Customer Service"

Ordered 3 Yale 3* diamond locks from FixTrade on Amazon and they sent security codes with their 3 locks.

FixTrade don’t do spare keys so I ordered spare keys from UPVC Hardware Direct. When the keys arrived they didn’t work in one of the locks other 2 were fine.

UPVC Hardware checked the codes and shape from pictures of the original key and told me the last part of the code was incorrect to the code supplied.

I told the lock supplier FixTrade the code they supplied was incorrect. They said it was probably UPVC Hardware that didn’t have access to the right codes etc and had cut the keys wrong and suggested I went to a proper locksmith. So I did and the keys came back the same proving it was the code not the keys UPVC Direct supplied.

Although FixTrade won’t do anything about the wrong code (rendering the lock unusable) unless I send they lock back before they’ll replace or refund (leaving me with no lock on an external door) UPVC Direct without asking offered as a gesture of goodwill to refund the cost of the two useless keys even though they were at no fault whatsoever.

That’s customer service FixTrade!

"Placed the order on a Sunday night"

Placed the order on a Sunday night, got the goods on the Wednesday afterwards. I chose 'next day courier' as delivery option, which suggested I should have the goods on Monday or Tuesday at the latest. I got a bit worried when I saw the 1-star review. Tried to call them, but no answer. However, overall I got what i ordered on a reasonable timescale. The 'next day courier' label is a bit misleading though.

"Do not use"

Do not use. My order has not been received, I was promised another to be sent out for delivery today , however nothing has been received. The land line number on their website goes to a mobile answerphone, and does not even have a personalised message. I am now about to contact my bank to reclaim the funds. Avoid