"Garlic press that broke soon"

I bought their garlic press from TK Maxx, it broke after I had used it 6-7 times when I was pressing it. Very poor quality and probably not tested for fat cloves!

"Coasting on the reputation of Caithness Glass"

Since I love a Caithness Glass paperweight given to me many years ago (before it was bought over by Dartington), it seemed the ideal gift for a friend's birthday. I ordered the Edinburgh Castle Celebration - Limited Edition of 200 paperweight (£135.00) and was very disappointed when it arrived since it looked nothing like the picture on the website. Indeed, it is probably the most ugly piece of glassware I have ever seen. It cost me £11.15 to return it.

"First class"

First class. Ordered champagne flutes online they arrived quickly, intact and are just gorgeous.

"If I could give them 10 stars I would"

If I could give them 10 stars, I would. I ordered an engraved carafe for a friends ruby wedding but when I got it, the engraving of the rather long Hungarian name was somewhat difficult to decipher. So I emailed customer services who requested a picture. Upon receipt they agreed without hesitation to issue a replacement and I suggested a simpler font. That was the end of last week, and it was delivered today (Tuesday !!) and it is perfect. So the quality of the goods and the excellent service are second to none.

"I WAS AMAZED..SIMPLY THE BEST"

I had the pleasure of attending my dear friends very special wedding ceremony in March 2022. I wanted to commemorate her day with a 3D laser picture crystal. Dartington have produced an exceptional piece of quality workmanship, so detailed and wonderful. My friends are elated and will cherish it thru the years. Thank you.

"Exceptional customer service"

I can't praise the staff enough at Dartington glass - their customer service was exceptional - if I could give them six stars I would. SM and PM could not have done more to sort out a problem with a delivery for my mother. The best customer service I have come across in a very long time - emails responded to really quickly and things sorted out very quickly - a huge thank you to them.

"Super quick delivery"

Super quick delivery! Lovely item. Would recommend.

"Excellent Service"

I ordered a pack of six crystal red wine glasses. The ordering was simple and the delivery was very quick. One glass was broken upon arrival. Dartington immediately sent a replacement glass. This arrived well within the delivery times of other companies. I am happy with the quality of the glasses. They are light and of a good size. I now look forward to putting them to use.

"Great products & service"

I have purchased a number of their crystal photo blocks plus other items. Item quality, customer service (if there has been a 'hic up' in downloading photos) and delivery by Royal Mail has always been 5+ stars. A brilliant company that very much cares about customer service & i wish them every success for the future.

"Excellent Customer Service"

Having ordered a pair of Crystal Dimpled Tumblers as a gift for my partner, which arrived promptly via a tracked service, unfortunately upon opening one was chipped on the rim. I emailed Dartington to inform them and Paige kindly sent an apology and would send a replacement. Today I've received a delivery to find that Dartjngton have superceeded expectations and sent not just one but two glasses. I am very grateful to such kindness and felt that this company needed this recognition. Excellent customer service and will be purchasing again in the future.