"Absolutely rubbish"

Products are nice but customer service is very very poor. My last order of 6 vases was sent on Sept 1st to be delivered in Italy. Delivery confirmed after 1 week. Customer Service is very quick to ask for payment in advance but after 20 days I'm still waiting for my items. I wrote several times to Bethany Britton and Julie Henderson (Customer Service and Sales Administrator) to check about delivery and no answers at all! No information on-line. Will I get my items??????????

"Brilliant customer service, beautiful products - return customer as a result"

I've bought two birthday presents with Dartington Crystal, the service and products have been second to none. They managed to rush through a very last minute order with engraving for me in 24 hours from order to delivery. The email response has been very quick and the crystal glasses are truly beautiful. I bought another gift with them today and the service has been of the same very high standard. After having a few negative online shopping experiences recently it's been refreshing to deal with a company that still really cares about customer service. I'll definitely be using them again for future present buying.

"Absurd delivery charges"

Advertise free UK delivery but on reading fine print you discover UK delivery is £29 According to their stated delivery charges it is cheaper to deliver to other European countries than some parts of the U.K. Emailed them to ask to query the cost and was told they could do nothing only pass it on to their website team. No explanation,no further action. Apparently it costs approximately the same to post to Belfast or the Isle of Wight as it does to Portugal or Sweden and more And feel really sorry for the Channel Islands - apparently they are more costly to get to than Canada
So unless you can satisfy yourself you actually really do quality for free delivery buy off the vast majority of similar goods manufacturers who can manage free uk delivery to Royal Mail designated mainland uk with no unpleasant surprises in the small print.

"First Class Service - Highly Recommended"

I had ordered 6 x packs of Dartington Wine Master Glasses from China Chaps (Snodland in Kent) way back in January. Despite repeated chase-ups by telephone calls and emails, and much to my surprise, China Chaps let me down BIG time, blaming repeated delays of delivery on Dartington Glass and "production problems" (BTW - China Chaps were very quick at taking my money when I first placed my order, strangely!). Out of frustration, I decided to contact Dartington Glass directly, only to discover that there was no supply problem (and never had been) - it would seem that China Chaps are not a very good retailer who are prone to bending the truth! Dartington Glass took control of my problem, offered to supply my order direct, matching China Chap's 50% reduction in cost price and then managed to deliver the items within 24 hours. Gold star for Dartington Glass and top marks for their commercial savvy and first-class customer service. The rotten banana award goes to China Chaps, who had the cheek to bad-mouth Dartington Glass - shame on them. A heartfelt "Thank You" to Dartington Glass.