Luisaviaroma.com

Shopping & Fashion
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822 reviews
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Customer Reviews about

Luisaviaroma.com

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Taj

1.00/5.00

"I literally placed an order last week"

I literally placed an order last week. Sent two follow up emails and received no response. I needed this package by Friday now it won’t be here. So I will have to return it. Shipping was $15

20/08/2024

Mirko Pascucci

5.00/5.00

"ottimo sito dove acquistare migliaia di…"

ottimo sito dove acquistare migliaia di prodotti dei migliori brand sul mercato

20/08/2024

Dan Roger

5.00/5.00

"Great variety"

Great variety of products with fast international shipping.

20/08/2024

E S

2.00/5.00

"Deceptive and non transparent shipping and processing times"

I originally placed an order on August 13th and it's now August 20th and the order still isn’t shipped. For customers in the US, the only option is to pay for a $15 express shipping that the company claims a 1-2 business day delivery timeframe. A delay of over a week is unacceptable.

Even worse, after calling into customer service, it seems the agents on the phone can’t do anything to help or cancel your order and emailing in also doesn’t yield a response. The representative stated there might be a delay of up to 14 days and that orders placed as early as August 9th are still unfulfilled.

Vague messaging about "processing delays during sales” is not sufficient nor fair business practice if the delay is over a week from stated times. I would expect a company this reputable to have clear and upfront communication the says orders will take over a week to ship prior to orders being placed if they’re facing such unprecedented delays,. This level of customer service is unacceptable.

At this point I’m hoping they’ll just finally respond to my email and cancel the order

20/08/2024

Fra

4.00/5.00

"Esperienza"

Incredibile

20/08/2024

federica cacioppo

5.00/5.00

"Excellent!!!"

Tutto ok, servizio impeccabile

20/08/2024

kasper kowalski

5.00/5.00

"Good wensite"

Good wensite

20/08/2024

Radim Kolibáč

5.00/5.00

"All perfect"

All perfect. Great shop

20/08/2024

Gia Montagu

1.00/5.00

"STAY AWAY! "

STAY AWAY! LVR will try to rip you off via the return process. They engage in fraudulent tactics to increase their sales. If there is no way around purchasing from LVR, then make sure you pay with PayPal to protect yourself.

20/08/2024

IMTIAZ AHMED

5.00/5.00

"👌awesome "

As always,, they are super… good collection, reasonable price , delivery and return policy are very quick and easy

20/08/2024
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