Luisaviaroma.com
Lorenzo Mingrone
"Acquisto con molta frequenza"
Acquisto con molta frequenza, assistenza ottima.
Tempi di spedizione ottimi
Ana-Maria Ciju
Elena Stojcheva Andreevska
Vaatika Dabra Groth
"Great experience every single time"
Great experience every single time. Also works very well when returning stuff that didn’t fit. Although it takes a little time to get the money back on the account.
Camilla Dell'Amico
"Pacco arrivato super velocemente e…"
Pacco arrivato super velocemente e tutto perfetto!
sconti super
JC
Eva Birsa
Di Elle
"AVEVO VISTO UN VESTITO IN SALDO AL 40%…"
AVEVO VISTO UN VESTITO IN SALDO AL 40% E OGGI QUELLO STESSO VESTITO E' AL 35%. SCORRETTI.
Maria
"Bought and expensive jacket 2 seasons…"
Bought an expensive jacket 2 seasons ago and had to send it back every season. The zipper broke 2 times and each time it took MONTHS to get it back. The customer service is terrible and it does not feel like a luxury experience shopping with them. No one is responding and fixing a zipper shouldn’t take 3-4 months!!!!!! I had to freeze during winter since the jacket has been at Luisavaroma for months and it’s now July and still no jacket.
Answer to Luisa after they responded to the review and not my emails:
A winter coat is usually only worn 1 season per year and it has broken both winter seasons I have had the jacket. So claiming that you are helping me after 2 years is misleading considering I only used the jacket for 2-3 months maximum in a year, considering it broke I would say 1-2 months per year. Even if I sent it back in may(I have a life and family so it’s not always easy to remember everything) it still not supposed to take 2 months for a repair. Maybe focus on improving the experience rather than trying to find what “mistakes” I did. I can go through our email thread and see months of going back and forth about a broken zipper so please focus on customer service instead.
Qin Qin
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