"Poor communication …"

I ordered the garage door opener kit on Amazon & received a camera with PIR not functioning. Company sent a new one with no hassle. But it didn't arrive for weeks. The Premium trial expired soon thereafter. I'd like to get an extension on the trial since we couldn't fully utilize it due to camera function. I'm currently waiting for an online chat rep to get on the line...for over 15 minutes. No answer on the phone number listed, even during business hours. No response from my last two support ticket messages. Initially impressed, but I'm not very happy with the customer service.

"Great Piece of Kit and easy to install"

Great Piece of Kit and easy to install

"So a good system we like it a lot but …"

So a good system we like it a lot but don't bother calling customer service they don't answer the phone and it you leave a message they don't call you back...wouldn't buy again for that reason...

"Frustrating without multiple views"

- The alarm often beeps at random times whether it is on or not.
- It's frustrating not to be able to have multiple people use the phone app without paying extra. I have the app on my phone so I can see if it's set. However, my sister never knows. If there was a screen on the actual alarm where you could see whether it was set or not, this would be fine. However, it's frustrating when one person has to do everything/tell the other person if it's set. I understand you're trying to make money but it honestly makes me want to return the whole system and I would never recommend it to a friend because of this.

"Delivers as promissed"

I bought home8 for its combination of self monitoring and pay as you go coupled with end to end encryption. Self monitoring has saved us from numerous false alarms as we get used to the system, We intended to only use it when we travelled but, now that we are used to it, not sure we'll ever turn it off. Need for encryption should be self evident, even though many systems don't yet offer it. Don't need anyone else watching our cameras or monitoring our system. I also wanted a cellular modem as backup if we lost hardwire internet. Even though home8 no longer offers this service, they guided me to the right legacy equipment and they trouble shot it until we got it working. It took a while but great support.

"Excellent backup"

Had a problem-prompt phone service.
Sent new oplink to replace defective one.
so far ,looks like everything is working

"Seek better options and do your research before entering this marketplace"

Second attempt to review the product by Home8 as my first review was removed for honesty, when I stated facts publically available in my BBB. I have also put in a claim to the BBB about this purchase of which I have yet to hear a response, which is not uncommon in regards to this product and this company, this is not worth the ulcer you will most likely get from a discounted little brown box - as I did not know this was a Home8 or iControl product, branded as "MiVA" to me nor was there anything about a monthly subscription on the box, that said there are other products offered by the company that I believe are best in class also offered by this company, technologically superior without monthly subscriptions and offer much more in the long run. Nothing I have stated in this article is untrue and can be verified if this is pulled again I will be attaching this to my BBB report and including trust-pilot. A community is a .org not .com

"Love my Home8 system."

I started with the package including door alarms, 2 video cameras and a motion detector. I added a couple additional video cameras to that package as well as a plug that can be remotely activated. (It is a pretty big house and we are gone a lot.)

For my second home I purchased two video cameras that can scan the rooms and exterior doors. It is a much smaller home and I believe it will be adequate.

All the items were really easy to install. I have peace of mind when I have to leave my homes unoccupied. I can look at them whenever I want. One of my cameras looks out the window so I can enjoy my view from afar. Love this system and my interactions with this company have been excellent. Some items were purchased directly and some from Amazon.

"Good Product, bad subscription"

Currently own the home8 garage door opener paired with security camera. Functionality of the device is great, user friendly, and easy to install. Very satisfied with the device kit itself.

Not happy with the subscription. In the website, it states that 1 "owner" access, and 1 "authorized" access comes standard with purchasing the device. I(owner) am currently the only user allowed access to the system at all, after having tried to add 1 other. Don't know if this is a glitch; looking to contact the company for clarification. The system should allow for at least one other user without having to spend $10/month.

"Ok system"

I purchased the full system and added everything you can the system needs a alarm key pad the remote is ok but if you can't get to them the camera motion sensor sets the alarm off it really needs the ability to customize it. There are better systems available for less money you can only have it on one phone unless you pay the monthly charge in today's world we won't to have options you have no options with this system if I could I would return it the best thing about it is the setup is easy but today they all are easy if you have a pet your missing out on all the motion detection options it has very old technology you can get sensors that will detect size I had one 20 years ago I would expect today's basis system to offer 20 year old technology end result keep looking the system works on very old technology and offers little to no customization I would no recommend this to a friend or family it will give you a fake sense of security and relying on it to protect your home family would be a mistake