"I purchased a treadmill in June"

I purchased a treadmill in June. I have emailed on many occasions no response on update of my order. I have asked for a refund, no response, tracking number comes up as not recognised due to item being delivered from China. Dont have a number or any other form of contact for them. No response what so ever.

"Dodgy Company"

This company do not inform buyers items come from China. They have no customer service. I asked to cancel my order after it didnt arrive. Something has arrived now after 50 days or so, I havent opened it as I can tell its not what I thought I was ordering. I have asked by email for a return address no reply. I have not had a response to 4 emails.

I would give no stars if it was an
Option.

"I ordered a exercise bike on the 10th…"

I ordered a exercise bike on the 10th May 2020 they stated it would be delivered within 10 to 30 days their customer service is horrendous 4 emails and I tried to contact via Their what’s app Chat but Only received 1 reply From the first email I sent them in June I Received my exercise bike on the 13th August this was after I had paid an extra £21.74 for customs tax I would never had ordered the bike if I knew it was going to take 3 months and it was coming from China when I ordered it they stated it was in stock nothing to say it was coming from China and it would cost my an extra amount to get it through customs it’s the worse experience that I have ever had when ordering over the internet they take your money and then ignore you when all you ask for is up dates on your order you don’t receive any apology for they way they treat you I would never use this company again and certainly never recommend them

"Appalling Customer service"

Appalling Customer service. I placed an order of 17th May. Still not received it 2 and half months later. I have requested a refund and now wonder if that will take as long!!

"If I could give no stars"

If I could give no stars, I would!! Absolutely appalling customer service. I am now trying to get a refund for my order that has never been fulfilled. No tracking information on an order that was placed and paid for on 3rd June.
Why didn’t I look at Trustpilot first!!

"2 months wait......"

My daughter ordered a exercise bike in May and we still haven’t received it. I’ve messaged many times and have only received a reply once.
The whole situation is ridiculous, not helped by the generic reply you receive. Absolutely shocking customer service. We can’t even track it!

Update : 23rd July, still no bike, still no refund.
Update ~ 13th August, letter from Parcelforce telling my daughter that the customs charge hasn’t been paid on her parcel. £21......
Update ~ 14th August, bike arrives 4 months late. Came from Singapore!! Can’t even put it together and use it, half the bolts and screws are missing 😡😡
These cowboys can’t even give us a response. Disgusting

"Ordered 14th may"

Ordered 14th may - now 30th June still no delivery

"Dont order from this company I still…"

Dont order from this company I still have not received my order and when you get in touch with them they dont want to know so if you want the goods stay clear of this company

"Never received item and no reply from…"

Never received item and no reply from emails. Don’t touch this company

"As at 16th June only had 2 emails and…"

As at 16th June only had 2 emails and no treadmill.This was ordered on 19th May.Took forever to be told it was damaged and they would refund.No money in bank as yet.Shocking customer service even on watsapp.This does not help as it was supposed to be a bargain and now the same goods are double the price.Do not trust this site.Very disappointed