"They use delivery company’s that are…"

They use delivery company’s that are not insured to come into the house to put the underlay. They literally left four heavy rolls of underlay in front of my door step. I was alone in the house and had to drag them in to be able to shut the door. They don’t state that on their website. You pay for delivery for it to be left outside the house. When I called them, they said their delivery drivers not insured, it’s bloody ridiculous as it is heavy and one person cannot drag it into the house.

Never using them again.

"Not worth the slight saving"

Whole Pallet of underlay magically disappeared between supplier & courier. Was told on the afternoon of delivery and was too late to dispatch another load for next day. Cancelled order in the end.
Strangely enough, I was told this never happens, obviously apart from all the people on here that it has happened to.
Certainly wont be using them again.

"Awful customer service"

Prices are good, but the customer service is awful. when some of my goods went missing in transit, they did not care about when the carpet was being fitted but told me they would have to investigate first and could take over a week. They then offered to send the carpets out on Thursday for delivery Friday delivery never happened and they blamed the delivery company. When the goods finally arrived on Monday they had packaged the wrong carpet and the packing note says it was packed on Friday for delivery on Monday. At this point, I gave up on their customer service. It’s all lies, and they just don’t care.

"Best prices on the net!"

Put it this way, I work for a national carpet retailer and all my nice customers looking to save money are referred to Trade Priced!

I should be on a retainer the amount of business I’ve put their way! Excellent products and unbeatable prices, especially compared to Tapi and Carpetright.

Have used Trade Priced personally for fitting jobs and the delivery is quick and the products are great.

Honestly, you won’t find these branded items cheaper. Sure, you can get ‘underlay’ cheaper, but the trick is to look at the density (TOG) and not the thickness. The cheap underlays elsewhere are not very dense at all.

And a top tip. Always go for the foam underlays. Forget rubber unless it’s specific underfloor heating or durafit types!

"Appalling service - dont buy - still not got goods"

Placed an order in early December - never arrived
Customer service non -existent when chased and conveniently used Covid as reason no telephone service so had to send enquiry form- no reply 4/5 times (in fact lost count) Emailed again to be advised that another company has bought the asset and have no info on orders placed before January. No idea where to go next as email given by new company - no reply and no goods but they have had my money!

"Super fast delivery"

Super fast delivery, packaging was on point. Will buy again.

"Beware!"

I've given two stars for the impressively prompt delivery -no faults there. However, customer service if something goes wrong is non existent. Once they have your money, you are in trouble if there is a problem!

In my case I spent nearly £200 on wool felt underlay and double sided carpet tape. The wool felt underlay arrived in bags utterly filthy (as in black grimy filthy), covered in orange (rust?) stains and torn in multiple places leaving the underlay exposed and unprotected. The underlay stinks, not of wool but of diesel fumes and grime.

The sample I received of the same underlay from the same seller smelt of wool, was warm to touch and was soft and springy. The underlay I actually received smells of an old bus station, is much thinner, has no spring and appears to be perished as it feels dank and is disintegrating badly. I dread to the think in what adverse conditions and for how long it has been stored.

I also recived two rolls of N.E.C (temporary) tape instead of the double sided carpet tape I had ordered!

As the phone line was not working, I emailed the company and as yet, several weeks later, have received no reply.

I chose this underlay carefully based on the the lovely sample I received and have been looking forward to getting an underlay and carpet for 5 years now. £200 is a huge amount of money for me and to receive something in such poor condition has been very upsetting.

It is not acceptable to simply ignore a complaint from a customer when you have their money. I have never received such poor customer service and would not recommend this company.

"Axe to grind?"

I'm so glad that I wasn't put off from ordering by the tiny minority of dissatisfied customers, out of the tens of thousands of happy ones.

Great price of course.

Order acknowledged and further notification that the order had been dispatched, with my three rolls arriving in just two days.

It is true that Tuffnells only advise of the delivery day and their tracker, for me at least, only said "out for delivery", giving no indication of a time slot, but that was fine for me.
In my experience, you can order with complete confidence.

"5 Stars turned to 1 Star !"

5 Stars turned to 1 Star !

Bought from TradePriced a few times before…always fine. This time, absolutely rubbish. Bought specifically because of 2 day delivery promise…now 10 days, still no underlay and carpet & fitters arriving Wednesday.

Have now ordered more from somewhere else.

I could forgive a mistake, but failings on every level is not an accident. No order delivered, no quick response to query, no explanation or apology given, no follow up despite an email saying it will be sorted.

I don’t believe they have any intention of delivering anything, including a refund. I am going to Hull first week in December so I shall pop in for my underlay or my refund.

"1 Star Turned Into 5."

So I've ordered from Tradepriced on plenty of occasions and normally got my stuff without a hitch.

This time things were a bit different. Unfortunately, 2 rolls of underlay vanished in transit. Having read recent reviews I did fear the worst and it would have been very easy to jump on the bandwagon and deliver an instantly scathing review as seems to be norm with people these days.

However, credit where its due. After no more than a few emails back and forth over maybe 7-10 working days Tradepriced replaced the undelivered items and these were duly delivered the next working day.

If I was being super critical then I'd say Mark should perhaps leave Judy to reply to correspondence but at the end of the day, a quick and curt response is probably better than no response for days on end.

I would suggest the problems and resultant shoddy reviews lie with the courier Tuffnells. In summary, it's easy to give good reviews when everything goes well but you really get a measure or a company by how they rectify matters when things don't go to plan and on this occasion I can't fault Tradepriced. Therefore, I wouldn't hesitate in using them again as I have in the past.