"This is a total scam"

This is a total scam, get engage with the details shown on my user name so as to retrieve everything

"Customer service is terrible"

Customer service is terrible. Long waits to speak to anybody and when you leave your number they don't call back as promised. As for email, they don't seem to read inquiries carefully. I got 3 texts last weekend saying someone had tried to login to my account and when I asked them if any of the texts were from Wealthsimple they ignored the question and just told me my account was secure. I've been with them for a few years and their customer relations have gone from A to D-

"I’ve lost money on several occasions…"

I’ve lost money on several occasions because of their glitchy App, it’s always down. I try to buy a share and instead of me being able to shares they take the money out of my chequing account and still don’t have the shares I bought. They told me it’s a missed opportunity when it’s proven on my App. I will no longer refer this company to another person! Terrible customer service!

"Limit order in all day."

Limit order in all day.

Trade at and over my limit price


However comma

My trade don't go thru ????


ck you

"You lost my paycheck…now I have to wait how long?"

My boss e-transfered me my paycheque yet wealthsimple cannot locate it. I provided proof yet no one can help me. I have my bills and mortgage due. No money for gas or food and my kids are home this summer. Why is this not a priority to fix for me asap??? All got was, my hands are tied. And that there would be an answer in the next few days. I used the correct “cash account” handle yet I’m screwed for moving my pay checks here. I will de-invest in this bank asap - even though I just opened the account 1 month ago.

"Where do I start"

Where do I start. Horrible service.
A month ago they froze my bank account, asking for proof of my tax refunds, and notice if assessments for payment the government deposited into my account by direct deposit. I was in shock. I had no money to gas my car or buy a coffee for 4 days while they reviewed my documents.
I complied with all requests and was subjected to a nightmare of issues: rejected my car and insurance payments. A week later I had to put in a request to locate my paycheque which was deposited during the hold and was “misplaced”. Over $3,000. No explanation provided, it just randomly showed up after I complained.
5 days later my account is drained. Apparently Fraud.
Repeated calls for the same issue.
It’s been 2 full weeks since the fraud- where all of my money withdrawn. I have been continuall told that they are investigating. They agreed it was fraud but will not release any money.
There has not been a penny provided for me to support my family.
This is a horrible bank.
I filed a formal complain and have been waiting on a proper response or solution.

"What would be really good for their WS…"

What would be really good for their WS app ? How’s about a search bar for trade activities . That would save some time for customers.

"Extremely disatissfied with this…"

Extremely disatissfied with this company. They put a promotion to get an Iphone inf you trasnfered 100k and mantained it for a year. I complied, yet they still charged me for the silly phone. What a way to hav a promotion backfire on you.

"This company takes the cake for…"

This company takes the cake for incompetence. All they seem to do is to drain money from customers and line their own pockets. Let me be crystal clear, if you're looking to get a dependable returns on your ventures, this isn't the place to get them. After over three months of frustrating back-and-forth, I've had enough and moved over to Equitypathway. They prioritise ensuring their clients get paid promptly and reliably. Now, that's what I call the real deal.

"Fraud !!.. sold my crypto after locking my account"

Been with this app for 3.5 years and they just locked my account for no reason, after 30 day period liquidated my crypto to cash, when I couldn't loged in. Lost 80,000$. Started to search on web for someone like me and there are thousand cases like this. Asked for Canadian Anti-Fraud Centre to deal with the problem. Would appreciate any suggestions on dealing with this problem. Stay away!!