"EV Charger Complaint"

Edit (12/2/2024): Received an e-mail following up with the situation, expecting that I'd finally just have to return the charger, to my delight, they notified me that they've just gone ahead and refunded the entire purchase. Thank you, Spreetail!

Original Review (11/12/2024): We purchased a Chargepoint EV charger from their Amazon page a mere few months ago, they're incredibly expensive to install, and unfortunately, my dad, who this charger was intended for, suffered a heart attack soon after. We've not had this installed, nor has it been taken out of the box, seller is outright refusing to work with us on a return, even as a courtesy. Very egregious seller, take your business elsewhere.

"A company to avoid by freelancers"

Highly NOT recommended to work here. They have great sales per annum, but they treat employees like trash. No annual increase, lack of benefits.

There are some good agents who handle calls well, but overall this company was built to earn, not provide good service.

"Ordered fencing"

******UPDATE***** Still no reply from them as stated in their reply that they did.

Ordered fencing, nightmare from day 1. Fencing received damaged. They promised 2 price reductions, received one, received part of the 2nd. Replacement fencing again received damaged. Reported it, no offer to replace. They finally sent an email stating they would give a full refund, havent seen this either. Did go ahead and salvaged what was usable, because by then we needed to use it. Ordered on 8/27/24 and still trying to get this resolved, with no luck

"Do not order item if Spreetail is the shipper"

Ordered a set of hand weights and rack through Target and a week and a half after the stated delivery date, never received the item. Spreetail was the seller and shipper. According to the FedEx shipping info., the shipment was stalled halfway through the process with no more information available. Had I read the reviews here, I never would have ordered these items knowing that Spreetail was the shipper. They seem like a very untrustworthy, scummy operation. I appreciate that Target refunded my money.

"Spreetail and Amazon"

I placed an order on Amazon for a Pilates Reformer and the very same day I realized it wasn't the one I actually thought it was, so I requested with Amazon to cancel the order. I received a message from the 3rd party company Spreetail that they received my cancelation request and that the Pilates reformer was still in the warehouse and i will receive my refund in 3-6 business days. It is now one and a half months later and I still have not received my refund of $600.00 plus...

I have reached out to Amazon multiple times to check on my refund and each time they told me that I'd be receiving the refund in the next 7-10 days, if not from Spreetail then from Amazon. Nope, Ive never received any refund. I called Amazon today and was able to have a Supervisor check into the situation and after over an hour phone call with Amazon trying to contact Spreetail for answers they finally told me to dispute the charges and sent me a full report via email that Spreetail promised a refund and has never fulfilled that and that I "the customer" never even received the product. Amazon also asked me to report this seller on to Amazon reports about sellers because the more reports they receive then Amazon will cancel them from being able to sell on Amazons page!!!
Terrible and Disgusting management behind Spreetail!
I encourage whomever is reading my review to also go check out all the revies on Spreetail and you will see how they are scamming customers left and right

"Exceptional customer service"

I had ordered a Clam screen shelter through Wayfair. An incorrect item was sent to me. Wayfair was willing to have me return the incorrect item. However, after multiple times of reordering, the wrong product continued to arrive. I tried to explain what the problem was but Wayfair was unable/unwilling to solve the problem. I was eventually connected with a Customer Experience Manager at Spreetail as they were the supplier of the item. He took the time to investigate exactly what was going wrong with the order (an item had been incorrectly advertized) and work diligently and swiftly to right the wrong. He also followed up to ensure that I was satisfied. I have seen poor reviews of Spreetail. I can honestly say they provided outstanding customer service and went above and beyond to ensure my satisfaction. I would not hesitate to order a product in future that was supplied through Spreetail.

"Their return policy is misleading! Be careful "

We bought pool through Walmart app; it clearly says "free 30-day return" on the same page where the pool is advertised (I have a snapshot of the page); no link to details or exceptions. When I asked them to return it, they said I have to pay the shipping fees! Unfortunately, Walmart also said it is up to this company to provide full free return or not, and unfortunately, they did not! The product add is very misleading! It should be clearly stated that if I return the item I should pay for the shipping, especially if the cost is above $270!! I do not like returning items at all and I have done it only infrequently, and every single time I had to do, I never payed for the return shipping. I will never buy from this company again.

"Ordered gym equipment from Walmart"

Ordered gym equipment from Walmart. 2 out of 3 boxes arrived via Fed Ex undamaged. The last box never arrived…kept waiting…contacted Walmart and they transferred me to Spreetail. Spreetail sent me the missing box that was extremely damaged. Obviously parts of the gym equipment missing. Contacted Spreetail again and they sent another box and this one also damaged and missing parts. Started a return and they sent me Fed Ex code to print. I took it to Fed Ex and since locally owned could not print it due to Walmart proprietary reasons. So I called Spreetail to ask for a label that I could print. Spreetail said Fed Ex cannot pick up the returned equipment because over 150#. So now I must wait for another 24-48 hours for an email from Spreetail for pickup by freight. I will never ever purchase another item that is shipped by Spreetail. Walmart will not refund my $ equipment until the damaged equipment is returned. I have zero faith that the junk Walmart equipment will ever be picked up. I recommend not ordering through Walmart if Spreetail is the deliverer. This situation has been going on for over a month.
07/31/2024 Spreetail is a 3rd party through Walmart Marketplace. Walmart will not be refunding my money, it will be Spreetail. Spreetail sent me a message, but I do not have a reference number in order to respond. It says my review will be removed if I do not respond.
07/31/2024 R&L just picked up the three boxes on a pallet that I had to supply. Hopeful that I will receive…
Fed Ex just sent the same labels that I am unable to print even after I explained that I could not print, plus I was told by the carrier that the equipment too heavy for Fed Ex to pick up. If I had not been proactive, Fed Ex would have shown up and then not be able to pick up the equipment. People need to do their jobs correctly.

"Bad company "

I bought a best way pool from this company for my little girl who has special needs. The pool was leaking and they refused to replace or refund me. One upset little girl. Do not buy from this company

"I ordered smoker pellets on June 1"

I ordered smoker pellets on June 1, still haven’t arrived and Amazon is no help getting a refund. Unfortunately, by the looks of the reviews on here, I might be out my $33!