"I have had nothing but good luck so far…"

I have had nothing but good luck so far with them. I purchased a intex 3000 gph sand filter/pump, intex automatic vacuum, pool brush and a intex skimmer. Recieved the filter and vacuum the next day. Two days later recieved the brush. Waited another day for the skimmer but did not show up. I called them and somehow it did not get in the box with the brush like it was supposed to be. They made it right no questions asked. The next day I recieved my skimmer. Very polite and professional on the phone. Thanks

"Be careful with VM innovations"

Be careful with VM innovations

So to make a long story short I ordered a 16 x 32 pool they sent me a round pool that I believe was 24 feet in diameter I called them up and told them they sent me the wrong pool ,they asked me if I would like to buy that one i have for I believe $16 more than it was retailed for on the website I said no I’d like my 16 x 32 pool ,they didn’t have one ,then after I told them I wanted to send it back they said OK how about if we knock $150 off the one you have? ( this is how much it was going to cost to ship it back) I said no, I returned the round pool which was a lot of hassle, they refunded my money. It just all seems kind of fishy to me.

"Worst company I have ever dealt with"

Worst company I have ever dealt with. Guaranteed 2 day delivery but that didn't happen. When I called they really didn't seem to care too much. never tried to correct the situation other than a $10 credit.problem was I paid $40 more to get it in 2 days. could have saved the $40 and got it in 3 days if I knew they couldn't deliver. Last time I will use them.

"Stay Clear of these SCAM artists!"

Clearly, the good reviews were written by people working at VMINNOVATIONS and not customer reviews.
I recently purchased 2 chairs in AQUA and an L-shape blow up sofa.
They sent 2 BLACK chairs and gave me the typical scam song and dance that the colors "VARY" from green to black....?
Either it is black or aqua! Utter b.s. excuse not to correct the order. They offered a partial refund of $10 for the $60 I spent on 2 cheap looking BLACK chairs that cannot be used at all!

"Hopeless site stay away from them"

Hopeless site stay away from them. Sell all crappy non working products saying refurb.
I would never buy from such scam sites. DONOT BUY FROM VMINNVATIONS

"I ordered 1case of clarifier"

I ordered 1case of clarifier, only 2 Bottles were damaged I didn't have to send proof they just took my word. Company replaced with a full new case. Can't beat that .Never received that customer service with anyone else with anything damaged.

"Worst company to do business with…"

Worst company to do business with ever!!!!! Would not issue a full refund after returned product without use. Would not work with me to return them. Was not clear about anything. Horrible, horrible company.

"Cheap Chinese Crap Company"

Do not buy from this company, do not buy any products they sell through Amazon or Walmart! The products are junk! Customer Service is a joke! On May 15th, 2018 I purchased a Intex 14' x 42" Prism XL Frame Square Above Ground Swimming Pool Set with Pump, from Walmart.com via VMInovations. After paying to assure the site was properly prepared for the pool and purchasing chemicals, and filling the pool with water, within days the structure on the pool failed. I haven't even had a chance to use it and it fails! I contacted VMInovations about a refund and reimbursement for my output for this inferior product, and the response was as if were a criminal rather than a rightfully upset customer. They expect me to cut a 1 foot square out of the pool to "prove" I am not going to use it, then it is up to me to pay for the disposal of their 300 Lbs of plastic rubbish, as well as eat the cost of thousands of gallons of water, etc...They palm off a clearly inferior product on the unknowing consumer, and when they get called out on it, they act like we are the one in the wrong!

"Fraud Alert!!!"

These people are awful. I purchased replacement pins for my above ground pool and they sent me ones that were too small and the paperwork even indicated that it was for the smaller pools. I sent photos of the paperwork showing that those were not the pins I paid for and the two pins next to eachother(original pin & the ones they sent me which were significantly shorter) they said that those pins should work and refused a refund and when I responded that they don't they just stop responding all together.

"My experience was excellent in every…"

My experience was excellent in every aspect right from my first phone call to order , to shipping , and to enjoying the product . I purchased the TRITON 5L INSTANT hot water heater -shower. The customer service was incredible and attentive. I will order from this company again. Thank you VMInnovations.