"Spoke to Amy via the online chat"

Spoke to Amy via the online chat. Settled my blood pressure and explained everything really clearly. Highly recommend

"Stacie from My Deposits was very…"

Stacie from My Deposits was very helpful and professional.

"Sharifa Hussain and Simon Lacey have…"

Sharifa Hussain and Simon Lacey have been massively helpful recently with a number of issues. Thanks for being so efficient with everything!

"Avoid at all costs"

Avoid at all costs! Extremely poor from start to finish, my claim took over a year to resolve and I still haven’t been paid out. No communication, incorrect information given and multiple errors made throughout and lots of different people involved. Providing a legal service isn’t something this company is good at from my experience and I shall be seeking my own on the back of this!

Long story short, recently I have received written confirmation from Robert my claim would be paid in full due to the time period elapsing for any response from the other party, only to be advised over a week later when the monies didn’t arrive they where to go back on the decision due to an error. Surely the time period, is the time period???? In fairness Robert did also send me a complaint form due to the way the account had been handled. Which I haven’t filled in.

I was then advised I had 3 days to respond to this new evidence that appeared after the allotted time period had elapsed only to receive notification 2 days later from Joe that the case had been settled and closed. I still had 1 day of my allotted period and have evidence to back up my statements. Not only this but no challenge could be made to the outcome when I still have evidence proving my statements and I am still within the time period they have given to respond………Baffled!

It’s not about the £150 in question it’s about the principle and correct manor to conduct yourself and your business.

Total and utter disgrace I truly hope what goes around comes around.

"Very poor service...I'm a landlord and…"

Very poor service...I'm a landlord and would definitely not use this provider again. I would also discourage you from using them. The other two deposit providers offer much better customer service. I have spoken to three call handlers today and the last was really unhelpful and downright rude.

Firstly, I was informed that my tenants deposit was not in fact registered with them. When I produced a membership ID as proof, this was not recognised by the online portal. The call handler asked if I came to use their service via Open Rent the online letting agency to which I replied yes. He said that I should try replacing one of the digits in the membership number with a number one and then it should work...what!? Anyway, it didn't work. I was then told that I would receive a call back within 3 days on the matter as there was a dedicated team that deal with Open Rent issues. I said I was unhappy to wait three days as I needed to get the deposit back to my tenants. The call handler said that there was nothing he could do as their SLA states that customers get a response within 3 days. He offered the worst customer service I have experienced in a long time.

I've made three calls to them today and have got nowhere. The wait to times to speak to an operator have been long too so I feel I have wasted a lot of valuable time.

I've used the other two deposit providers previously and they've been excellent. Avoid this company at all costs!!! One seriously annoyed customer.

"Amy was amazing in answering my queries…"

Amy was amazing in answering my queries . Very patient and professional. Has good knowledge of her job.

"Landlords Beware"

I agree with the Landlord who suggests we should be careful. I was in dispute with a tenant who left my immaculate place in a filthy state for me to return home to. Despite submitting substantial evidence versus the tenants zero evidence, I was awarded a paltry sum which didn't even cover the cost of window cleaning. I have questioned the decision but given the scheme states they will not enter into a dialogue, I am not hopeful.

"Very Good"

Very good, excellent service

"Incompetent"

I was a tenant in a property where the deposit was registered with mydeposits. At the end of the tenancy I discovered several issues:
1) mydeposits had allowed my landlord to register the incorrect deposit sum.
2) mydeposits had cancelled my landlord’s account so our deposit was no longer protected but had told neither my landlord nor us, the tenants.
3) as our landlord had registered the incorrect sum I was unable to get any information from mydeposits online or over the phone until I made a formal complaint.
They are charlatans. After coming up with a terrible set of excuses and a letter they claimed to to have sent when the account was cancelled (but which was created the day before they reply to my complaint) they refuse to enter further communication. What sort of a response is that to allowing my landlord to break the law by registering the wrong sum? How is it acceptable for a company to take so little care when they cancel accounts? How can a business be so flippant with complaints?
Horrific people. Landlords; please, please avoid.

UPDATE FOLLOWING REPLY:
What is the point of a registry scheme that doesn’t verify the information provided to it?
On the informing parties following cancellation, its my word against theirs as they clearly don't use recorded delivery if they sent the letter at all…

"Very good system"

Very good system