"One of the worst Customer Service"

One of the worst Customer Service

"It's impossible to cancel the…"

It's impossible to cancel the membership, it looks very easy to cancel, you can just cancel it online but it's not!! I particularly asked the customer service why I've cancelled my membership but I still can login? Then customer service Manually cancelled it and asked me login again, I checked I cannot login into my account but I still receive the invoice a week after! Then I found I can login into my account again (why??)

Then I called the customer service just waiting waiting waiting!!!

It's just unbelievable bad.

"If you damage the vehicle, prepare to wait indefinately for a refund of your excess"

I've been a long time user of Go Get with no real issues until I recently damaged the rear window of one of their vehicles. I reported the damage over 6 weeks ago, which was fixed within a week, but I've yet to receive a resolution.

To date, I've been told I would receive a callback multiple times to which I've not received any. I've escalated to a manager who's told me she would personally stay on top of this to which I've heard nothing. Furthermore, the damage team have gone silent on me after emailing me 3 weeks ago stating I'd receive the invoice before the end of the week and the excess difference refunded.

Customer service and their damage teams seem completely disjointed with no-one in their call center appearing to know what's going on, even at a management level.

This level of service is completely unacceptable and I will be contacting NSW fair trading as this company is deliberately holding the $2500 excess for their own gain.

Thanks for nothing Go Get.

"Easy to use but overcharge you!"

I have used goget for about 8 months and while its easy to use they constanlty overcharge you. Their customer service is non existent so really frustrating to get any issues resolved.

I have been verbally had refunds confirmed by customer service reps but have never seen them come through on my account.

"Fun times with Goget: Stay away!"

Fun times with Goget:
- Spent 20 minutes looking for the car, found it on another street. Don't you have GPS locators?
- The car was filthy. Not just 'ewww a bit of dust', but wow, this car hasn't been washed in weeks!
- Trying to talk to customer service is like pulling teeth. Obviously busy talking to someone else at the same time, - - I'm promised that the car will be cleaned after me. How does that help me or right the wrong?
- Finally, I'm offered half an hour back... on a $115 rental, I'm offered $5 for being made late and sweaty to work and driving a bird-poop-mobile for a day. Gee thanks!

"Not safe, Crazy Expensive with Hidden charges"

Had to cancel the account yesterday because the customer care doesn’t care at all. Always been double and triple charged by them. Showing $25 when I book but always got charged over $200... because they charge you multiple times during the month and always find different reasons to charge you. 5 min late parking then you are hit with a $50 fine, driving KMs are on top of the rental fee.... insurance and everything else all add up to about 10 times the shown price when you book. The cars are extremely dirty and have safety issues. The one I recently drove constantly showed warnings of different parts of the car and I was driving with my heart up in my throat. I got GoGet account thinking it’s cheaper than Uber. Turns out not. Uber or even taxes are WAYYYYY cheaper than GoGet. And safer !

"Try somewhere else unless your desperate and there's no other choice but GoGet"

The GoGet app is relatively easy to use and the car's are usually where they say they are, but they were FREQUENTLY DIRTY. The accounts team are horrendous to deal with obscure fee's and charges that seem to be created to generate revenue. GoGet accounts team is located offshore and unable to be understood clearly. I just canceled my GoGet account and went somewhere else for CLEANER and cheaper cars, without being ripped off by an offshore call centre

"It started out ok for the first month…"

It started out ok for the first month then all these extra charges started coming in for things l didn't even do.
There no recourse to fight them because the phone staff don't understand the system properly
What ever U do make shore you check everything before you hire a goget car, even that doesn't guarantee you no extra charges for bogus things.

"Now offshored call centre"

They seem to have sometime recently offshored their call centre, with predictable results. Just chatted with a guy over an awful line with a heavy accent. Not the first time. It’s great till it’s not then it’s awful.

"Beyond appalling -5 stars"

It wasn't possible to leave 0 stars. Don't touch this company if you expect any level of service whatsoever. The customer service is beyond appalling. I was left beside the road with a broken down van for 3 hours. They were much more interested in recovering their van than helping me. The van got towed while I was still left on the side of the road. There was no attempt to get me a replacement van, and I was told I had to wait with the van for RACV and then for a tow-truck for 3 hours and then they would see about a replacement van after it was towed! The call centre is in Phillipines and the staff appear to have absolutely no training and very little English. I had to call over a dozen times and every time I spoke to someone they told me they had to check with someone else! I was on hold for the majority of those 3 hours. When the tow truck driver arrived he asked me where he had to take the van as he could get no sense from Goget, and the van was their priority! I finally got a taxi home as with curfew in Melbourne it was too late for my return van trip. Today I tried using their Chat to discover what has happened to my refund with no success. I then rang and was told the person I spoke to had to check with someone else, what a surprise, and they would call me back. That was 2 hours ago.