"THIS IS A SCAM!!!"

THIS IS A SCAM, DO NOT PURCHASE!!

I was under the impression I was purchasing a one off dog training plan at a discounted price of £19.99, not signing up for a subscription.

There was no mention of a subscription and further charges when I paid. I didn't even receive a confirmation email or any further correspondence from Doggy Plan after purchasing. I didn't think too much about this, but then a month later I've been charged a further £49.99 with no warning of a subscription renewal.

This is massively breaching consumer laws. I've emailed complaining about the experience and requesting a refund but I'm just getting scripted, incredibly unhelpful replies.

I've requested a refund through PayPal and praying they come through. So annoyed!!!

"SCAM"

4 Wöchige Testversion wird zur Abo Falle.
Firmensitz auf Zypern. Abweichend zu den AGB´s wurde bei der Zahlung nicht auf ein Abonnement hingewiesen.

"Wish I’d read reviews first"

Wish I’d read reviews first. It’s a scam, unauthorised payments taken out after the initial purchase. Going via PayPal atm to get my £50 back. The voice is even dubbed!

"Es una estafa"

Es una estafa. Compras un curso a un precio asequible y posteriormente sin previo aviso te cobran una suscripción de 49,99€. En ningún lugar constaba esta información de manera clara ni tienes opción en la web de cancelar tal suscripción. Debes enviar mail y si profundizas en la web buscando más información, especifican que seguirán cobrando hasta que ellos hayan revisado y aprobado dicha cancelación, información que nunca recibí cuando tuve el primer contacto. Denunciad en la oficina del consumidor, las quejas aquí no sirven de nada.
17/06/2024 - Si, cancelaron la suscripción pero no me devolvieron el dinero, de ahí la queja. Pasé la reclamación pertinente a mi banco y sigo esperando confirmación del reembolso.

"Man hat mir ein Abo angedreht"

Man hat mir ein Abo angedreht. Man hat mir völlig überraschend eine weitere Zahlung belastet

"BUYERS BEWARE"

BUYERS BEWARE - I am very disappointed with the Service and the fact I was mislead into signing up a trial and then charged an additional 3 months. I'm in Australia and this charge is $80 per month so an additional $240 for nothing. I have tried to explain my situation and they basically said too bad!
I didn't ask for a refund on the 1-month trial as I understand thats what i signed up for. But taking an additioanl $240 and saying too bad because I didn't notice within the 30 period.

I would definitely tell your family & friends to be wary and don't sign any trials with this company unless you want to be charged a monthly subscription.

I am seeking legal advice from my Ombudsmen and taking this to Consumer Affairs.

"doggy-plan customer support team"

This is an updated review for a review I posted a few days ago.

Doggy-plan is not for every dog owner. I still really do not know what their doggy-plan service offers in personalized dog training.

However, I would like to express my gratitude for the assistance I received from Emma, a customer support team member. She took the time to listen and ensure that my situation was resolved in a timely manner. I received a full refund for a subscription cost of $119.99.

"Fraudulent company preying on dog lovers"

Fraudulent company preying on dog lovers.
If you're like me, you saw the ad on instagram etc and bought a package of training material for about £20, only to find a month later you had signed up to a £149.99 subscription.
Disgusting scam, I hope this company burns to the ground.

"Fun and easy way to get working on…"

Fun and easy way to get working on training my dog.

"Scam!"

Scam!! As mentioned by others, do not sign up for the opportunity to view the webinar longterm. This is a scam to cheat you into paying for an ongoing subscription that you didn't know about or want. £50 pcm suddenly disappears from your bank account and the company refuses to refund the money. Shame, because there was some useful information on the webinar. I have reported to the Fraud Squad and Facebook.
Update - once I told the company that I had reported this and placed an adverse review, I am now informed that my full refund is on the way. It was worth fighting for 5 days!