"Please, PLEASE nobody else fall for these SCAMMERS"

Please - nobody else fall for this scam and use this company. We have and outstanding CCJ awarded against them for "work" performed last year - you're wasting your time going through Small Claims Court too, as they trade from a 'virtual' office and Mr Marcin Lukasz Mazurek, despite being all over Companies House (Town Force Ltd, I-Umbrella Ltd, Necessity 4 Ltd, Local Property Improvement Services Ltd), is a 'ghost'. He has just resigned as sole director of Central London Plumbers, but they continue to advertise and trade. No quotes given, money paid into different accounts, invoices in different company names - its all just a massive fraud. Ricky "I'm only here to answer the phone" is next to useless, but up to his neck in this 'scam' as well. Numerous breaches of both trading and company law are evident - just take a look at their website - no registered address, or VAT numbers listed - they'll also take a prepayment from your credit card, and charge fully for work (performed or not) WITHOUT your authorisation.

We now have Baillifs and Trading Standards involved, so hopefully "Marcin" and "Ricky" get what is coming their way. Police will be the next step for us. I have no idea how these guys are able to get away with this fraud for so long, and the amount of peeple they have managed to 'trap' is evident from the reviews below. All positive reviews are fake - easy to tell as some are based in other countries, or only have "1" review on Trustpilot..!

Also please avoid their 'sister' company "Town Force Ltd" - all part of the same group of scammers.

"Got the job done"

Got the job done
Very average service

"Gosh only if I had read the reviews"

Gosh only if I had read the reviews. These clowns double charged me almost 3 months ago. No action despite me calling every few days. I am now contemplating small claims court and will ask them to be wound up if they do not refund me. They can pay me and stop the hassle. I hate people like these and will take action all the way. That Ricky is a clown. 🤬

"Scammers!"

Scammers! I paid a 50% deposit of £210 over the phone for some double glazing units that were supposed to be installed the following week. On the day, no one turned up. I called to chase this up and was told that the glass they ordered was broken and they’d have to reorder it. I rang every week for an update but never received any information, invoices, email confirmations or anything that was in any way reassuring. Months later I still couldn’t get them to give me a date when the glass would arrive so eventually got fed up of calling and asked to cancel the order. It’s now been a month since I asked them to cancel the order and I still haven’t had a refund. I’m now trying to go via my credit card and the ombudsman to get my money back! Don’t use them, it’s not worth the hassle!

"Do not give them your card details"

Suspect company that operates under several names, Town Force, Emergency Glaziers, Central London plumbers. My mother asked them to have a look at an issue with the seal on her glazing, glazier turns up, doesn't take measurements, gets her to pay 50% deposit over the phone, without invoice, order confirmation, etc. £700 leaves her account immediately, she calls over the next couple of days to get invoice, but nothing so starts to get suspicious and decides to cancel the order. They say she can cancel, but she won't get her money back because they've apparently ordered the glass for a window they didn't measure. She calls her bank, they refund her while they go after central London plumbers, my mother thinks the issue is resolved until over a YEAR later when they take out two separate payments of over £1300 from her account.. wth!!

"Rude customer service"

I had an engineer out to look at my washing machine, who identified the problem and fixed it temporarily. I then had to buy the new parts myself (CLP sent me the link), which I was slightly surprised by, and then when they arrived the only engineer was on holiday so I had to go to another company. When the machine stopped working again shortly after I called CLP who blamed it on the other company, even though it was fixed according to their diagnosis. However I do understand that things get murky when there’s a third party, but the person I spoke to on the phone was extremely rude. He interrupted me again and again and had a very rude tone of voice. At one point he said ‘you might be the customer but that doesn’t mean you’re right’. I just needed my machine fixed and really am not interested in dealing with rudeness at 7.30 in the morning.

"SCAM artists"

Emailed from 'Proimprove.co.uk' - charged card as 'Central London Plumber' and operating as brand TownForce.

Not a legitimate operation as far as I can tell.

Background: I booked a contractor to come & measure up for window glass repair on 20th April - made payment for glass deposit by card. At no point was anything mentioned about 'No refund policy'.

Then called back to cancel as I was covered through insurance - and emailed this also - this was within an hour of paying so no contractor had come out as it had been booked for the next day. The chap (Ricky) confirmed refund will arrive within 7 days.

Nothing arrived and have been chasing numerous times and now the same chap claiming 'no refund policy'. They keep saying it will be passed onto the elusive 'Manager'.

Do business with this company at your own risk.

"Town Force t/a Central London Plumbers…"

Town Force t/a Central London Plumbers (Company number 13023355) have taken 2 unauthorized payments from our school! They initially came to fix a window issue at a school in Finchley just before Christmas 2021 and we have asked them on numerous occasions to get the invoice as we’d been charged £600+ and after a month we finally received it with no breakdown nor proper description of works done. The work was not done properly as we had the same issue in Jan 2022 and had to call them again. They said under their rectification policy, there will be no charge. The engineer came out twice (once when they knew the time was not suitable as children were in class) and the second time to re-fix the same issue. At no time, did they say it was a new problem and that we'd be charged. The 2 unauthorized payments of £100+ for coming out at an unplanned time and another £390+ to fix the initial problem were taken. We have called so many times, emailed them and they have never been able to give an answer other than ‘I will check with the engineer’. We have emailed and there has been no acknowledgement of receipt nor a reply. I plan to report them further as I don’t want this happening to anyone else.

"THEY WILL TAKE YOUR MONEY WITHOUT SENDING INVOICE OR COMPLETING WORK"

I needed my front window taken out to fit my sofas into my home. 2 Central London Plumbers glaziers came and removed window. I was charged £500+. The glaziers did not seal the window from inside and told me I had to seal window myself. So what am I paying for? I am not a glazier!

A few weeks pass and I realise I can not open my window! I called back the company and arranged for someone to come and finish their job by sealing window and to find out why my window would not open.

He arrived (after not coming on first appointment) glanced and said he does not know why it won't open. And did not even seal back the window from his incomplete job the 1st time around. I was charged another £100+
DO NOT USE THEM FOR BIG JOBS. THEY WILL TAKE YOUR MONEY AND NOT DO THE JOB PROPERLY!!

"This company is a scam"

This company is a scam. Reported to police.