"Similar bad experience"

Similar experience to others on this board. I ordered multiple items and received about half of them. I was never notified that several of the items were on backorder and would have never found out until I contacted them. When I asked for a refund for the items I never received, they said they would 'try' but could not guarantee it. Seems fraudulent to me.

"Worst company in the industry"

Worst company in the industry, they don’t answer the phone, they don’t return phone calls don’t help you with your issues, won’t Refund your money if they don’t have a product that claim they have very very poor customer service highly recommend to stay away from this company

"Horrible service"

Horrible service, their website is misleading and inaccurate. Management sucks and refuses to speak with clients when situations escalate. Will NEVER work with or order from again.

"Terrible Customer Service."

Misleading website. Needed to return something, told we have to pay for a return on a product that clearly was depicted one way in the photo, and was completely different. Will never, EVER order from them again.

"ABSOLUTELY TERRIBLE"

Honestly, if I could give NO stars I would. This has been the absolute worst experience I have ever had. I placed an order and was told everything was in stock. Miraculously once my card was charged, NOTHING was in stock, and was told 6 weeks before anything would come. I have now been trying for almost 2 weeks to get my refund. I have been hung up on multiple times, and told a different story EVERY TIME I HAVE CALLED! I have asked to speak with a manager three times now, and denied two of those three times. This third time, I was told she wasn't taking calls and I would have to leave a voicemail. So now, we will see if they call back. If I ever get my money back, I will NEVER purchase or deal with them again. Take my advice, saving a couple hundred bucks is NOT worth using this company.

"Awful service"

We have been ordering supplies from this company and when we had a problem with the pool heater they can't locate our order because they are telling us that the order number that we give them is not correct! Weird, right? We can't make up the order numbers! It is what they give us. I offered to email them the invoice that contains the order number, customer name, and all the information but they refused. I even offered to send them the credit card statement that shows that we paid for it. Again, they refused. They don't want to deal with a problem! Erica (or maybe Erika) provided a very bad customer service. She hang up on me two times. Very rude! She was not willing to find a solution. She would not even connect me with a supervisor/manager. Awful experience. The order number is the order number that they sent in the package. I'm wondering why can't they locate an order with an order number? They take the money and they want you to forget about it. Will never buy anything from they for sure. They are just horrible.

"Awful company in the swim"

Awful company - sent wrong solar cover 2 weeks ago shipped back the wrong cover.. still waiting over 3 weeks no email nothing. When you call they play dumb - I hope so because nobody can be that stupid never will I order from this company again

"Terrible"

Terrible! Have called four times with almost the same response or beat around the bush answer. We ordered an item that said available! 3 days later it still didn’t ship nor did it have a tracking number. Called to inquire and they said it’s back ordered an don’t know when it will be available! I ask for a cancellation, they said it’s a request. Have send two of them in and no luck. After 4 phone calls and requesting to speak to the manager they said they will send a return label with in 48hours.... it’s only been 2.5 weeks at this point.! If this is not resolved I’m emailing the better business bureau.

"Sent me the wrong pool ladder"

Sent me the wrong pool ladder, They said they wouldn't send the right one until they received the old one back, never sent me the shipping label to send back. Stay clear of this company!!!

"Customer service is the worst"

Customer service is the worst I have ever had to deal with. They say they'll do something but they don't. Don't try to return something, it's a nightmare. If it's in stock and told it will ship right away, give it an extra 2 weeks. Go somewhere else for pool supplies.