"Ordered black algaecide by mistake"

Ordered black algaecide by mistake. Never out of the box,would not let me return it. It is obvious this company does not care about their customers!
Look at all the bad reviews. Will never buy here again!
Mark B.

"Horrible company"

Horrible company. I ordered a pool and it was out of stock. 4 weeks later, and they WILL NOT give me my money back. This is going to be a bad court fight. $400.00 in these times is a lot for me. I’ve been waiting over a month.
Please people. If you want pool stuff, NEVER, EVER order from them. The are thrives & will just take your money. Horrible, HORRIBLE place. DONT DO BUSINESS WITH THIS COMPANY!!!!!!!!!

"Purchased pool ladder & mat, only received mat"

Purchased pool ladder with pool mat, only received pool mat. Contacted seller they responded that pool ladder was backordered and would be another week, I agreed to wait and did not want to cancel order. No communication from seller, contacted again now another ship date of additional 2 weeks later, said I wanted to wait for product. Order was cancelled without my permission. I contacted company again and was told I could contact them and reorder once they received them in stock. I completely understand the delays due to covid-19, but this company's poor customer service and communication had nothing to do with the virus. I had to constantly reach out to the company & didn't answer complete questions,cancelled orders without permission & no communication on their end. Wouldn't recommend seller

"Get confirmation of delivery time before purchase"

Spoke to an agent who helped me purchase a pool online. The pool was expensive and I bought everything else needed for the pool....liner, filter, pump, etc. I was told by the rep that we would receive the pool within 10-14 business days. After two weeks I called after I received an email stating our order was “processing”. The rep told me that our pool was on back order for 6 weeks. By that time summer is over. I was very disappointed with this company as the first rep never told me anything was on back order. They said I will receive my refund so we shall see.

"Sent WRONG item"

Sent WRONG item, had to get supervisor who said would fix the problem, then said higher ups said what we agreed to was not acceptable. Took 3 weeks until finally I just returned wrong item for refund and bought somewhere else!

"Worst experience ever"

Worst experience ever! We ordered, had confirmation and were billed for a pool and it was then cancelled with no notification! No one from management or customer service will return our calls!

"Never again will I do business with In…"

Never again will I do business with In The Swim! They accidently sent me 16 gallons of swimming pool paint when I had ordered only 8 gallons. Then, of course, they refused to take the paint back and reimburse me for the 8 gallons I could not use. No amount of calling or emailing got any results. In fact, it seemed that 24 hours a day, they were "experiencing a heavier-than-usual number of calls." After 15 minutes of waiting on the line, a recording came on saying to leave a message and they would get back to me within 24 hours. They NEVER got back to me! Don't do business with this company. Do business locally so you can deal with someone face-to-face.

"SCAMMMMMMMM"

SCAMMMMMMMM

"I wish I could give this company 0!"

I wish I could give this company 0!! The most horrible experience EVER!!

"One of the WORST store to purchase any…"

One of the WORST store to purchase any item.
- You cant reach out to the customer service.
- No timeline given after we place the order.