"If I could rate 'zero stars' I would"

If I could rate 'zero stars' I would. I ordered a pool cover on sat, april 25, online. They charged my credit card at that time. I called on Monday the 27th to get a status (or tracking number) and was told that it hadn't shipped yet, but will today, This started a process of 7 more phone calls over the next 2 + weeks. I kept hearing that it was about to ship etc. but it never did. I finally cancelled the order on 5/4, when I was told that it was actually being dropshipped from their vender, and it was also on backorder. No one could tell me that before? As of today, May 13th, I've not received my credit. I just called them again, and they told me that it was being processed. I had the person on the phone with me send to me an email stating that. So...we will see. I will NEVER do business with this company again. I understand that these are difficult times, but don't lie to me about the status etc. If you don't know, then say that. Pitiful organization.

"Good luck"

Good luck. I ordered a "pool kit" from them and only received a liner, pool pump and filter. No pool. I was told I could return them at my own expense and I'm still waiting on my refund for the pool itself because now it's out of stock.

"Still being given the run around"

Placed my order on April 4th. Received 1/3 of my order on the 11th. Called on the 14th, 27, and 30th and every time they said they would be shipping my missing items. I called back on May 10th and my missing item still haven’t shipped. On April 30th, I left a message with a manager about my situation and he never returned my phone call. The young girl who fielded my call on 5/10/2020, sent an email to one of her managers requesting me a refund for my missing items, and to have the manager call me back when my request is received. BUYER BEWARE !! The warehouse packaging the orders are being negligent in making sure your order is correct. They are producing shipping labels based on the items shipping weight given to them in their data base, NOT what their actually placing in the BOX than weighing on the scale. This is making it look like their shipping all your items but they are not. When you call In The Swim back to report your missing items, they are using the shipping weight on your shipping label to say they shipped your whole order. The customer support people you’re speaking with on the phone, are notifying management of the issue, but management is not correcting the problem. DO NOT TRUST THIS COMPANY WITH BUSINESS!! I’ve been ordering from IN THE SWIM for several years and never had a problem with my orders. But the IN THE SWIM YOUR DOING BUSINESS WITH TODAY, IS NOT THE SAME COMPANY YOUR USE TO DOING BUSINESS WITH.

"Horrible service"

I used to like them. Last two order where disasters, Item came from 3 warehouses all late, Chlorine promised 1 day delivery has yet to ship 6 days later, Customer service is useless say expect it in 3 days and refuses to cancel order.

"Received wrong item that someone else ordered, but it was fixed"

Update- After talking with customer service,
everything was straightened out pretty much hassle free. So changing from 1 star to 4 stars. Not 5 since the order was messed up by them, but they fixed it. Kudos to the customer service folks who helped me out. - Placed an order for chlorine, de powder, and startup kit. Received emails saying they had shipped separately with 3 tracking numbers. Received 1 box first and it contained a robotic vacuum that I didn't order and has an address in NJ on the label but 1 of my tracking numbers. It was supposed to be the chlorine. Huh? I live in MD. Other items arrived correctly next day, and chlorine arrived 2 weeks later after a phone call.

"So I placed an order last night for a…"

So I placed an order last night for a $250 pool vacuum and chose paypal as the payment method. I paid on the paypal site and it redirected back to In the Swim. At which point the page crashed and I never received an order confirmation. I called them last night and they said their paypal system was "messed up" and that I would need to open a resolution with paypal to get my money back. So the order did not even complete, I am out $250 for two weeks until the resolution investigation is complete over at paypal, and despite 5-6 calls to In The Swim including to "managers" the best I could get was "sorry, good luck figuring out how to get your money back from paypal, call us when you are ready to place an order again." Again??? Also, their call center appears to be a remote contractor, not the actual company. I sincerely regret trying to save $10 by using this company vs Dohenny's or Amazon. Judging by the sheer volume of complaints on trust pilot and Better Business Bureau I am not alone. Accept your fate and wait to deal with a reputable company. In the Swim simply is not that.

"THE WORST CUSTOMER SERVICE EVER"

THE WORST CUSTOMER SERVICE EVER. Stay away. They take your orders but they don’t have the products it says one-day shipping it’s two weeks and I have nothing. They don’t call you back and the customer service is terrible. Buy locally

"I swore this company off last pool…"

I swore this company off last pool season, due to their deceptive business practices. Unfortunately I needed chlorine for my opening this season, and since the Covid-19 pandemic this is the only outfit around. Well I ordered a week ago and sure to fashion their 1 day shipping has turned into 9 days. My package went from North Carolina to the Florida Keys. Mind you I live in New Jersey. Called customer service and got nothing but the same old hassle from them. Once again I’ll never order from this scam of a company again!!

"Scam site. They do not really have what they say they have."

Terrible. They sell us a pool and all the accessories stating it was instock only to send us all the pool accessories and state that the pool is on back order for three months. DO NOT DO BUSINESS WITH THIS PLACE. LIARS AND CHEATS!!

"Ripped off for over $80.00 buyer beware"

I too have bought from this company many times in the past. On 4/5/20 placed an order and only received 1/3 of it. On 4/11/2020, i called to notify them that i did not received my whole order. They made me take pictures of my shipping box and refused to believe they messed up on my order. After going round and round they finally agreed to ship my missing items. Its now 4/30/2020, and i have yet recieved my order. They want to use short staffing over the recent pandemic as an excuse for shipping delays, but don't want to admit that they made a mistake on my order because of the same reasons. DO NOT BUY FROM THEM! START SUPPORTING YOUR LOCAL POOL STORE AGAIN. The small amount of money you may possible save is better spent supporting your local economy. These guys should be reported to the Better Business Bureau and face charges for theft by deception and mail fraud