"Bait and Switch be VERY careful."

I placed an order for chlorine and it said: "Congratulations, you qualify for Free Shipping & Handling on orders of $75 or more. Well, guess what my order was $199.99 + tax. When the order finalized it had added a $10.99 Handling fee along with the tax of $13.19. So no it was not "free handling fee". BAIT AND SWITCH I will be calling the company and the BBB to report this scam.

"BUYER BEWARE!!!!"

Just wanted to share that if you ever have a return for In The Swim, they rip you off. Please be careful what you purchase. I purchased some pool clips and they were the wrong thing. I paid $1.40 a clip and purchased 40 for a total of $56. They credited my $16.85 saying something that I purchased in a package deal and that is all the clips were worth.
They just lost a customer and I have purchased EVERYTHING for my pool from them for the past several years. NEVER AGAIN!!!!

"Not actual free shipping"

They say its free shipping but then they charge you $10 for "handling". The products seem to be good though, its just the deceptive advertising which is hard to get past.

"We don't care about a manufacturer's warranty and f--k our customers"

Company does not stand behind their products or their manufacturer warranties. I purchased a pool winter cover that came with a 15 YEAR WARRANTY. After 6 years it now has large and small tears in 3 different locations. After calling up about this, the best the said they could do was offer me 15% off a new one. I've conducted $1000s of dollars worth of business with this website, literally, and this is how they treat customers? They will never sees penny from me again.

"I bought a leaf net cover for my in…bad business"

I bought a leaf net cover for my in ground pool when I received it it was ripped they made me pay 30 dollars shipping to return it then they sent it back to me because it had a little debris on it from opening it so I’m stuck with 85 dollar net plus 30 for shipping I think that’s a crappy way to do business would not recommend them to anyone thats the second time I’ve been burnt by them it won’t happen again

"Ultimate Cover Tubes are Garbage"

Purchased the Ultimate Cover Tubes and did not use them right away. Went to close my pool today and these tubes are garbage. The seams were never correctly sealed. Potentially a manufacturer defect from the start. I called InTheSwim customer service and was advised the warranty on them was 30 days. Further told contact the manufacturer and that I should have inspected them when they arrived, not when I needed to use them. As a customer of InTheSwim for many years, I am no longer. Their customer service said the best she could do was “sorry”, then she hung up. As much as you pay for these, they should hold water when first used. For any customers reading this, be forewarned when buying these. Regardless of when you are going to use them, according to InTheSwim you need to fill them with water right away or you have no recourse if they fail. I wish I could upload a picture of how crappy the seals are on these bags. I will shop elsewhere in the future. Bad on you InTheSwim.

Update: So InTheSwim offers to provide $5 off of a $50 order to make $30 worth of defective product better. This offer of a percentage off further purchases is a literal slap in the face to the customer. How about offering replacements for defective product and holding your manufacturer accountable. The other reviews citing issues with the water bags should be a clue the product you represent has problems. Like I got from your customer service, I'm sorry InTheSwim. No longer dealing with you.

"If you don't have to deal with any of…"

If you don't have to deal with any of the customer service people then it's fine because their prices are good and the products are good. If you have to actually call and speak to someone, the service is abysmal. These people literally act like you are interrupting their day by expecting them to actually do their job. I placed an order over the phone and had bad service but thought it was just a fluke. Called again today and got someone equally rude who at 10:00 told me there was no one in the office to answer my question and that he did not know when anyone would be in the office. There are other pool supply companies so I think that I'll start doing business with them.

"I sent an email to Dr"

I sent an email to Dr. Swim & got a fast response & fixed my pool. I rely on their site for all of my pool needs. I've run a community pool of 365,000 gallons but running a pool at home is completely different. Thank you "in the swim" for constantly posting articles to help pool owners!

"In the,Swim is Great"

In the,Swim is Great! Terrific selection, reasonable prices, fast shipping and fantastic customer service!

"Item arrived promptly as described"

Item arrived promptly as described. We cut it down for our round spa and when the sun shines (about half of a summer day) it warms the water 5 to 10 degrees.