"Unfairness"

What an expereince i have never quite known anything like it. The time taken to do repairs and the constant communicationa nd complaints must cost them more time than actually doing the job. I was treated very unfairly on right to buy basically not given the same right as others and told it was my fault i was on a different scheme. This was very disapointing i though Gentoo would have reviewed the complait n its merits admitted their mistakes took some accounatibility and negotatiated a fair agreement, instead i have been ignored, dismissed and not taken seriously. shame because their are many nice people work in Gentoo unsure why their is s many issues with general repairs and maintenace and more so fairness. However the staff who attend are always very well mannered and kind and that make e reluctant to complain - however then i cant take away the misjustice and unequal treatment i have received and although they apologie - they dont negotiate. so basically i have been set back 3 years in securing my own home which is not fair when i alreayd paid 3 years- anyone else would have had right to buy.

"I want to go forward with a complaint…"

I want to go forward with a complaint about how you can offer a family of three a three bed house when they are family of four in a two bedroom house kind regards Angela sean brammer

"12 years of upset"

Been in Gentoo flats for 12 years approx. Where do I start??. Over the years I've received abuse, nasty letters from flat mates, door banging, mind games, being told what to do. In my first one in 2012. Mam wrote a letter on my behalf to the MP. The MP got in contact with Gentoo at Southwick. Upon this, I was invited to a 'meeting'. In this meeting i was interrogated and mildly intimated. Nothing changed at all, despite promises by the so called 'housing officer'! I had to keep diary sheets and logs of the behaviour. I moved to the ashbrooke area in 2015. Below me, I had a nasty man who would send nasty notes and letters. I texted the housing manager constantly. In 2017, Gentoo set up a mediation with 'Unite' services, which didn't help at all! i received more letters due to what was said in this meeting. I moved again. In this flat...... I have been mildly harassed by a bought flat and its occupants. This time, I had to confront them because I'm getting sick and tired of this behaviour. I've begged Gentoo for a bungalow. I'm diagnosed autistic, and nothing has been provided to me. The only things have changed is because I've adapted this behaviour, its been a battled which is not recognized at all. Gentoo quick enough to take every penny from your account and almost harass you! if miss a payment

"Regret moving into gentoo flat"

After six weeks in the property I regret moving. A year on my mental health has suffered due to work needed to be done and no one turning up on arranged date. Damp reported twice and just got appointment for June for the work to be done. Heating doesn't work and I get passed from Switchee to Kensa to Gentoo and nothing sorted. I can't wait to move out of here as no one at Gentoo is bothered. Most residents in this block of flat cannot stand the HC, which says alit.

"I didn’t think a company could get away…"

I didn’t think a company could get away with being this terrible, ignorant, untruthful and incompetent in 2022. A very simple clean up job of one of their disgusting gardens has been ignored for nearly 3 years. Responses have been almost malicious from Gentoo staff almost taunting me. I’ve been nothing but polite and professional, I can only guess this is the overall shoddy attitude of the company and comes from the top down. I feel sorry for anyone that is a tenant and has an issue. Luckily I’m not a tenant, but unfortunately I’m a neighbour of their property. My local neighbourhood is being let down by this company for reasons I can not understand.

"No help for those with severe mental health issues"

Stuggled during the pandemic with mental health and other issues. Gentoo absolutely no help. Expressed multiple times my situation but they did not care. I ended homeless and have struggled for nearly a year to find anywhere to live as you cannot live in sheltered accommodation and work and unable to find somewhere to live with a job due to these people at gentoo. Trying to make a better life for myself and now unable to get that chance due to these 'helpful people' just wanting to make money and not help the people of Sunderland.

"Gentoo are a freemason run company"

Gentoo are a freemason run company. They are involved in the torture, torment and abuse of some tennents whom they believe are easy targets. I know this because of personal experience. I think it is witchcraft that they use to carry out the abuse. Believe me they are evil. Never get involved with Gentoo.

"Appalling Management"

I have been trying to get long standing issues at Benedict Court resolved but Gentoo are just not interested. One Manager accepted the issues needed dealing with but got moved before she could take action. Her successor would not accept promises made. All of the issues are important yet absolutely nothing is being done. We have carpeting in the communal areas and corridors that has been cleaned ONCE in twelve years. It's a disgrace. If I could award nil points I would. Other long standing issues are just totally ignored by Gentoo. We need new management at Gentoo who will actually LISTEN and respond to Residents grievances.

"Horrible staff threatening to evict…"

Horrible staff threatening to evict people who have mental health issues. And will not listen to any complaints I have. On the verge of telling them to stuff there flat and go private instead!!

"Wouldnt even give a 1 star rating!"

Wouldnt even give a 1 star rating!
What do i actually pay my rent for? Repairs dont get done and when they eventually do there bodge jobs like a cowboy builder. Im still waiting for a fence off novemeber last year. All messages are ignored or fobbed off with excuses. All if your face fits with these. Sharp on the phone for rent. Absolute disgrace!