"Disgraceful company corruption rife"

Disgraceful company corruption rife, won't do repairs doors fitted wrong with gaps single glazed windows, damp, mould they claim is condensation (proven lies) made elderly couple paint over damp so they could move to a bungalow. Won't do any repairs but they will be at your door for 40p rent arrears. Should be investigated and prosecutions.

"No one ever listens to what you have to…"

No one ever listens to what you have to say they talk over you.i moved into a bungalow august 2020 and still waiting for repairs using covid-19 as an excuse.attitudes stink with many staff . Sunderland City council need to take over Gentoo.hiw come they constantly building homes for sale and yet can't do repairs to old stock???

"I have lived in this flat town centre…"

I have lived in this flat town centre it is damp and mouldy workmen have been 3 times and told me to open windows the weather is below 0 my doctor has advised me to leave as a have chest infection after chest infection so for my health and well being I am out ov here I wouldn’t let a dog live in these conditions discracefull good bye

"Moved into a new property June last…"

Moved into a new property June last year, and noticed after a couple of weeks that there was damp and black mould in three of the rooms. Someone came out to inspect it and he then told me that essentially it was my own fault and that I should open a window and put the heating on. Not only that the bath and sink have cracks in them and the tiles are coming off the wall in the bathroom, I was told a manager would be informed and I would be contacted. Still waiting on a response, what is ironic is about 4 weeks after the rude inspector visited the property I had some sort of gentoo news letter saying how good they are to their Tennants and how quickly they respond to repairs and complaints! They don't care as long as they get their rent.

"Gentoo have NO respect for tenants our their possessions"

They don't help you ask anybody with gentoo. You pay a service charge for work NOT to be completed! They are un reasonable when it comes to any problem you have. My housing manager is in the polite way a horrible stuck up woman with little respect for anyone. Clair McInroy. I cannot wait until i can move GENTOO ARE A NIGHTMARE SAVE YOURSELF A WORLD OF TRUBLE GO WITH ANYONE ELCE! I am leaving my self anonymous so i don't receive worse stick from gentoo. P.S. gentoo need to have a serious change in customer service. Coming into our homes refusing to take shoes off because we rent from them. A disgrace they act like its their flat you can ask them not to sit there and they will return with ‘well where im i going to sit. Take a seat next me me’ total disrespect

"I was amused to read the reviews…"

I was amused to read the reviews here(with respect to the authors!)
I had dealings with this company a few years ago,not a pleasant experience.I owned a property on a housing estate where gentoo had been given the contract by the local authority to update some aspects of council housing(fencing etc).
I informed gentoo 3 times and also the site manager that my property was a private dwelling and not local authority however i still turned up one day to find a chap demolishing my front steps and a couple of chaps demolishing my fence.
I should add this was despite a note attached to my front door again stressing this was not a local authority residence.They did repair the damage although no apology was forthcoming.

"Absolute disgrace of a company had an…"

Absolute disgrace of a company had an ongoing issue with anti-social behaviour dumping rubbish near my flat, complained numerous times nothing gets done. Got reported myself for dumping rubbish on their step which they done themselves I get called in?, but they don't get a talking to?. How does this work?

Tried taking this further but nothing is getting done. I will be taking this situation further till they are fined or evicted because they have committed a crime and admitted it. At the point where I want to move out of Gentoo property. I would advise anyone else to not move into gentoo.

"Southwick gentoo"

Had work done on Monday by two Gentoo joiniers. They were here all day to lift a bedroom floor to fix a dip what’s been there for years . I cannot praise them enough . Wish I’d got there names . So professional yet down to earth didn’t moan once . They did the work put my carpet bk down and even hoovered so I had no mess . Bless them great lads and and an asset to Gentoo

"Well done gentoo."

After waiting weeks for a repair when the bathroom window fell off due to rusting hinges I finally got through to talk to a member of staff about the length of time we have waited for the repair to be carried out.
After speaking on the phone it was agreed the amount of time already waited was unacceptable and a manager would be involved and contact us with what was to happen.
Richard the manager attended our property and stated the repair would be carried out on the 17/05/2019 and if this was to change due to any circumstance he would contact us and arrange a new date.
So the Mrs who works full time like myself spent her day off waiting in the house all day for the arrival of gentoo to finally replace the hinges on the broken window.
Roll on 4pm and yep you’ve guessed it not a soul turned up, not a phone call from Richard the manager either.
A phone call to gentoo to find out just what went wrong and nobody new anything about the repair,Richard had left but according to the computer the repair was Scheduled for 9th of June luckily this year. After checking the calendar it turns out the 9th of June is a Sunday! Champion i’ll not have to waste a holiday waiting in for them not to turn up.
These people look after our homes! Scary.

"Lovely staff"

We’ve had an overall excellent experience with Gentoo, we’ve been treated fairly and with respect, found them reasonable and flexible when it came to visits (the main person on our tenancy works away so it can be tricky scheduling the necessary visits sometimes). We’ve recently received full tenancy after a year of moving in to our lovely socially rented home in Hetton. Rents are more than reasonable. Our house was a bit of a tip when we were offered the property but safety checks were completed as we moved in and our mess of a garden was transformed with topsoil and grass seed and removal of all rubbish. All staff we have encountered have been lovely, from repair, servicing to admin. We wanted to put down laminate when we moved in and had to apply for permission and there was a delay with them responding to us but you can always get in touch again if there is a problem, don’t expect everything to go smoothly and don’t overreact if it doesn’t, it will get sorted. If you want a premium perfect service then maybe you should pay for one! We certainly are grateful after having rented privately for 10 years, paying through the nose for a damp ridden tiny property with no service or help from the landlord. We are happy to recommend Gentoo (We are Houghton & Hetton area).