"Exemplary experience with Luke at Bury St…"

My experience with Luke at Bury St Edmunds branch could not have been better. Although I did not end up buying the vehicle (for reasons not his fault ) he was helpful , knowledgeable and courteous throughout our dealings .. and when I had to cancel the deal
Luke actioned the cancellation with his usual courtesy and swiftness. Can only recommend from my experience.

"Excellent follow up to escalation"

Kyle Jenner picked up an escalation for a problem that I had been trying to resolve for approx. 6 weeks - top engagement, top communication and follow through. He resolved the problem in 24 hours - thank you Kyle!

"Purchased a VW through Marriott in…"

Purchased a VW through Marriott in Kings Lynn.

With the help of Jake from VW Kings Lynn the whole process was an absolute pleasure.

Thanks Jake for your help,understanding and patience (during my abroad phone calls) 🤣

"Disappointing Experience with Audi A4 Purchase at Premium Used Cars"

I recently visited Premium Used Cars to view an Audi A4 Saloon (AJ66 YOE) and was extremely disappointed with the experience. I had hoped to receive premium service and transparency, but instead encountered numerous issues:

Rude and Unprofessional Sales Representative: Initially, we were dealing directly with a gentleman who was professional and courteous, making the beginning of our experience much more positive. However, a female sales representative repeatedly interrupted our conversation, often being rude and dismissive. She constantly talked over me and displayed a pushy attitude, trying to close the deal before I even had a chance to thoroughly inspect the car. She contradicted herself multiple times and even lied about the vehicle’s condition.

Misleading Information About Car Condition: I discovered that the car had been in a significant accident, resulting in a replacement of the OSR door, poorly done paintwork on the rear quarter panel, and a replaced rear window—none of which were disclosed before or during the viewing.

Inaccurate Claims About Car Servicing: Premium Used Cars claimed the car had a recent full service with all fluids topped up. However, I quickly noticed that the windshield washer bottle was not full, contradicting their claim. When I pointed this out, the staff seemed surprised, which made me question the quality and thoroughness of the entire service.

Unwelcoming Atmosphere: Unlike other dealerships where customer hospitality is standard, I was not offered any refreshments, yet the salesperson sat there drinking a hot tea in front of us. This came across as inconsiderate and unprofessional.

Overall, this experience fell far short of what I expected from a reputable dealership. While the gentleman we initially dealt with was respectful and professional, the rest of the experience overshadowed his efforts. I would not recommend Premium Used Cars to anyone in search of a high-quality, transparent, and respectful car-buying experience.

"A company to avoid."

It appears the Bury St Edmunds branch is severely understaffed. Yesterday I made 5 phone calls trying to contact the service desk. On each occasion the line was cut off presumably because I'd remained on the line too long. On other occasions I’ve had the same difficulties.

Two years back I attempted to purchase a new ID3 for my wife having paid a deposit to hold the vehicle. I waited in the showroom close to an hour for an appointment. Eventually I gave up and walked out. Later I was phoned and reproached for being early for the appointment. Not true as it happens plus blaming the customer is never a good move. Needless to say I purchased an alternative EV from another supplier.

Other issues include mistakes on the pricing of pre-paid service plans and unecessary replacement of wiper blades at excessive prices.

Fortunately yesterdays experience led me to finding an independent VW specialist who couldn't be more helpful, so no more Marriott frustrations for me.

Reading other reviews it appears customer difficulties could eminate from understaffing along with a strict/rigid management strategy which doesn’t translate to good customer service and possibly the cause of staffing issues/retention? Who knows?

Presently if possible, I suggest a company to be avoided.

"Great service from VW Ipswich "

I sent an email to VW Ipswich about a vehicle I had seen advertised, I got a call back from Louis to say they couldn't get hold of that vehicle because it was under a different VW company but he was happy to help me find a vehicle and sent through some options. I was looking at a polo originally then changed my mind to a golf which was located at Kings Lynn. Louis got it sent to Ipswich very quickly so I could test drive it. I got a fair price which I was happy with for my part exchange. Louis replied to all emails quickly and I have never bought / sold a car so easily. So far I am very happy with the new car.

"Vw Ipswich Sales"

Vw Ipswich extremely poor sales team, ridiculous low & insulting trade in value a car brought from them, their car we enquired about was overpriced & only really interested in offering Pcp or Hp. Having used them in the past several times never again & would defiantly not recommend to any body.

"Worst Car Dealership ever"

Sold me a faulty car. Took the car back to check the problem further and in the end told me that the problem is normal. After the problem got worse I got a professional inspection done on the vehicle which in their report they told me there is a problem with the vehicle. So therefore it’s clear they lied to me so they don’t have to fork out money for repairs right after selling the vehicle to me. Baffled, will definitely be taking it further.

"Avoid them at all costs "

Car booked in for service and diagnostics fault on the steering wheel.

Service wasn't completed.

Tried to charge me £150 for diagnostics fee, as they couldn't find a fault. basically insinuating, I was lying.

So basically a whole 8 and half hours wasted for no reason at all.

Thanks Bury St Edmunds Volkswagen. Absolutely useless

"Paint defect"

Another week has passed and guess what still no reply from management,let's hope next week. Don't hold your breath