"Same problem as others in opening account"

Same problem as many have stated. They advertise high rates, but then deny application and will not state why ("could be poor credit score, poor banking history, etc" none of which are true). Came here to leave feedback and noticed the terrible views from actual customers. Feel as if I dodged a bullet!

"I've had very little voice contact"

I've had very little voice contact. What I have had was not problematical. I took a CD with them when they had one of the highest rates.

"Representatives are lack of knowledge and communication"

The Cit Bank representative and bankers are all lack of experience , communication and knowledge. I called them since April for a refund, and they didn’t know the right way of how to proceed it. Every time they told you something different and tell you , you missed some info, after months and years, they tell you, you will get a refund in 3 days. Then later, oh you needed everything in hand writing, oh you missed a signature, oh the amount was incorrect. Oh you needed to re-upload documents. Come on, why you cannot tell everything what you needed all at once, now it’s September, you tell me I need to restart everything again when you told me I was going to get a refund in 3 days in May. Please train your staff to be professional don’t put your customers in a miserable life. I am complaining about the lack of knowledge and communication of your employees, don’t tell me to call them, sounds very ironic.

"CIT Bank has issues to be AWARE of"

CIT Bank Has ISSUES TO BE AWARE Of.
First, the long, long wait times to reach a representative, continued online login issues that do not stay once you have saved your password and account information on MacBook Pro, and on any search engine. The Auto-Pay DOES NOT WORK AND IS FAULTY WITH PAYING YOUR BILLS, MORTGAGE OR HOA DUES, and CIT Bank will not as a courtesy notify you of this IT issue, let alone, their tech support WILL NOT SPEAK DIRECTLY with the account holder, causing more hold times. Be prepared for each call to last anywhere from 30-60 minutes, if not longer. The Account Executive Director DOES NOT KEEP HIS WORD, to be accountable as he promised on the phone, but then lied on a recorded line with my mortgage company, but instead of keeping truths, tried to turn it on me, the account holder. This Bank to this date, has POOR CUSTOMER SERVICE, in that they do not take accurate notes, don't update your account when asked, and they do not notify you if your account has any issuessed with bill pay or otherwise successfully like you would expect from a 100% online bank. CIT Bank has a 2 STAR RATING WITH CUSTOMER REVIEWS, and will not back their spoken words to you as the account holder, but instead will do all they can to make the account holder the issue to the problem. I reported fraud on all my accounts, notified CIT Bank of this possibility. They froze the account as all my accounts did, but, when I call to have it released and asked if my account is okay now with bill pay etc., I was told YES, but when I receive a message from my mortgage company that they had not been paid, I called CIT Bank immediately to see what the issue was. They hadn't release my accounts as promised when I initially called to make sure all was okay initially. CIT Bank has a nice APY%, but so do many online banks with great reputations.
PERSPECTIVE ACCOUNT HOLDERS BEWARE, DO NOT GO WITH CIT BANK, if you do not want the same problems I've had to date. Their actions caused my mortgage company to reach out to TransUnion. I had a 766 Credit Score, but due to them went down to 715.

"I opened an account on 8-18-23"

I opened an account on 8-18-23. As of today 8-26-23 my deposit still on hold, even though the check has been cleared from the bank. Why is it taking too long to release the funds? It shouldn’t be more than 2-3 days hold.

"Untrustworthy"

For the second term in a row, I didn't receive a CD renewal notice (as required by law). They automatically renewed it for 5 years at a very low rate. The first time this happened, I thought the renewal notice might have been lost in the mail. This time, it seems like standard operating procedure for CIT, hoping to keep my money for cheap.

"Won't open account. No explanation."

Went through the lengthy process of applying for a savings account, including enteriing my SS#. At the end was told that they chose not to open an account for me. No reason was given. I called to ask the reason and was hung up on. I have excellent credit and relatively high net worth. The issue might be that, for protection againist ID theft, I have locked my credit with two of the credit agencies, in which case I could unlock it and they could do business with me. But we'll never know. Will invest elsewhere.
UPDATE: Got a reply from CIT that they couldn't verify my ID. Probably due to my using a VPN, which I need to use if I'm entering my SS. If they had told me, we might have worked something out. Found out I'm already getting 4.98% on my cash at Fidelity.

"I opened a savings account"

UPDATE:
The system WILL disconnect you from your account. You can log in; however you are not able to get to your information "You have not set up an account"
Even if you have been making Deposits - have external account(s) set up.. You will not be recognized..
I got it fixed.. Disturbing to say the least..


I opened a savings account. I receive daily alerts of deposits, balance and I have another alert to notify "maximum balance". I went to the account to refresh "maximum balance to a another number.

Apparently according to the site I don't have my account set up.
I have ZERO $$$ in the account.
I read the reviews talk to those who have an account with them.
First Citizens Reviews are negative. I was hesitant to open
They are Not worth this aggrarvation.

"The website is difficult to maneuver…"

The website is difficult to maneuver and disorganized. Their customer service is clearly filled with a lot of stall tactics to hold your funds as long as possible. Representatives make promises to close accounts but don't. Instead, they follow up with secure messages that are not sent to the customer asking for additional information that has already been provided. More STALL TACTICS!! I intend to contact the FDIC and report this awful banking behaviour.

"Way overrated by the banking sites"

Way overrated by the banking sites. The app is not all that wonderful nor is the website itself. There is no easy multifactor authentication and it's a very cumbersome and repetitive process as well. Took me 5 separate one time access codes just to get one thing done. Then setting up with the initial funding of the account has taken over a week with an ACH and who knows how much longer until it becomes available. I wish my regular bank had a high yield savings account because they put absolutely no hold on ACH deposits. Lesson learned...guess will have to suck up these issues just for the higher rate. Might have been better to go with one of the bigger bank names with a slight cut in the interest rate just to have better service.