"Great service"

Had to get two new tyres, so went to the Sunbury branch. The staff were very friendly and helpful. Was in and out in 40 minutes. First class.

"I took my car here thinking I needed…"

I took my car here thinking I needed new brakes and cylinders on the back of my car , left it with them and then they phoned me to say all was ok did not need doing! Very honest of them and friendly staff definitely would go back.

"Ordered four new tyres from…"

Ordered four new tyres from blackcircles to be fitted at the Farnham branch am, dropped the car off at 9am arrived back at 1230 and the car hadn’t even been looked at. Had to wait another hour until it was ready.

"Poorly managed, with a lazy workforce..."

Dropped of wheels and tyres on Tuesday, i advised there was no rush to replace tyres. I called on Thursday and was told they were ready (Merityre didnt call me) and was advised pop in Friday at 8am and they will swap wheels over.

Arrived at 8am to be told it would be a 45 minute wait as they had other tyres to change, no use to me as I needed to leave by 8.30. The chap who dropped his car in before me said he would collect about 4pm!

That was frustrating, however tto make it worse there there were 3 guys stood around in the garage drinking energy drinks!

Now I have 4 wheels in the boot to swap myself... I wont be going back, and would recommend that anybody looking for 'service' goes elsewhere.

"Rude unhelpful unsympathetic"

Rude unhelpful, lack of communication. inefficient.
Customer service was next to nil.
Didn't explain what they done with my car just handed it back.
I may be a female but I'm not thick I would like to no what was the issues that needed sorting.
One minute tell me my car is done on the phone, for me to turn up and tell me they broke a part so the car is not road worthy so won't be fixed till following day.
I wouldn't recommend anyone to go to the Woking branch.

"Been using Merityre for years AA++"

Been using Merityre for years. Never had any trouble with them in all that time. Staff are very friendly and helpful and go the extra mile to get things done when needed. Special call out to the Basingstoke and Andover branches who have looked after me and my family for many years. I always send people to Merityre when they are looking for any services that they offer. They too are not disappointed.

"BRING BACK COFFEE MACHINE & WELCOME MAT"

PURLEY BRANCH

The guys here always go the extra mile and my family have been using them for years and years. They are always so happy and put in a 100% into what they do. I came in with the Blue BMW to have air put in and I was amazed the welcome mat and coffee machine were not there. The welcome Mat is a health & safety issue as in the winter 6 customers with wet feet could cause an accident and not to be able to have a drink when there are several customers in front of you is bad customer service.

STOP BEING MEAN MERITYRE AND THINK OF YOUR CUSTOMERS safety and coffee machine as it is the small touches that bring customers back. I could go to BMW and get unlimited coffee and not slip on the floor. Think before you make cutbacks.

These guys that work for you are treasures!!

A Regular Penny - BMW Convertible Blue

"Incredibly incompetent mechanics"

I had an awful experience with Merityre in Thame earlier this week. They were due to replace my two front tyres however I got a call from the mechanic (Avas)saying they couldn't find the locking wheel nut, so I explained to him where it is located within a certain compartment but he was adamant it wasn't there. I then spoke to another mechanic who also said there was no false floor in the compartment. Their solution for the problem was to charge me £100 to cut off the locking wheel nuts - it felt more like a scam and them trying to get more money from me.

In the end I had to go back down to the garage, and surprise surprise, the locking wheel nut was in the exact place I was explaining.

With me being on the phone to them multiple times, having to go down and show them where the wheel nut was, then having to get a lift down when the tyres were finally repaired, I missed an entire afternoon of work.

I am still in disbelief that two 'trained' mechanics could be so incompetent that they could not find a locking wheel nut which was in the correct location as per the manual.

"Great experience as a woman on her own. Such a relief!!"

I have just got back from Merityre St Johns (Woking). My cars tyre pressure warning light was on and didn't go even after topping up the air yesterday and driving a bit. I was dreading it as a woman on my own, who clearly doesn't know about cars. I assumed I'd be ripped off. They were great. I was there for an hour. They fixed the slow puncture and didn't try and charge me for stuff I didn't need. It only came to £24. The main fella was kind and even helped me park. I went and had a cup of coffee and a tea cake at the local cafe while I waited and pottered in two little ducks gift shop. It was actually a great morning. I am 100% going back for my service and MOT!!! It's great to have a safe space as a woman. Add them to your keep list. ❤️

"Excellent Service from the Wantage Merityre Team"

We were miles away from home and hearing a rumbling noise limped off of the M4 and thankfully into a nearby lay-by to discover a flat tyre. While I fiddled around with the tyre repair kit thing (no spare) my wife looked into finding the nearest tyre centre. We were very pleased to find Merityre at Wantage which was a few miles up the road and Sam there was very helpful in confirming that had a new tyre in stock. We limped (again) into Wantage. A cheerful Sam met us on arrival and got everything sorted for us. A new tyre was fitted in about a half hour. The whole set up there was very friendly and very professional. Merityre at Wantage made a very stressful situation for us much more manageable. Thanks to Sam and his team for getting us out of a muddle and on our way quickly.