"a load of aggrivation"

I took my car in for tyres which came out cheaper than blackcircles and that aspoct of the work was fine, problem was they did the tracking on my car without even asking me if i wanted the work doing, my car was running great and true with no abnormal tyre, I compained about this and got a refund

I took my car into a different merit a while later to get the other 2 tyres done and came out with my car with the steering about 20 decrees out from centre and with the front wheels toe'ing out resulting in the inners wearing out, i think they may have sorted payback for the complaint, either way i got a lot a lot of aggro when all was looking for was tyres!, I'll never go back to any merit again as there seems to be a problem there as both times I've been I've had problems

"Poor service and customer care. cost me £59 to check a tyre that was fine"

I won't be using Merityre again, I went in to get a tyre checked, not attached to vehicle. Not only did they carryout work I didnt ask for and charge me for it, they also charged me for filling my tyre with Nitrogen (again I didn't ask for this) when anybody with any knowlege about tyres knows this is a waste of money for normal road use and just a way for tyre fitters to make an easy quick buck (air is approx 80% nitrogen anyway), they didn't inflate the tyre to the correct tyre pressure meaning i had to top it up with normal air anyway. on top of this they also threw away my expensive chrome dustcap-and valve stem cover which will cost me £35 to replace. Poor service which cost me £24 + the cost of new valve stem covers and dust caps when bathwick tyres would do the same job for no charge and not loose parts I paid for

"Loyalty"

I have used Merityre in Abingdon for 12 years and never consider going elsewhere. My loyalty is based on their excellent customer service, quick and efficient work, but most of all because they treat me like a sensible customer. I trust their advice because I know it is based on a good understanding of their trade and that they want to see me and my wider family again. Highly recommended!

"Top service and support"

I took my car to Thame for its annual MOT - and it failed on a technicality! I had the windscreen replaced a couple of days prior to this appointment and in the process the hose from the windscreen reservoir came adrift from the pump. The upshot was that the car failed! The assistant manager went out of his way to engage a local workshop with the time to reconnect the pipes, and then slot my car in again so that I could gain the all important pass certificate. He went out of his way to help me out - which was very much appreciated.

"Poor service at bookham merit"

Took a wheel there with a puncture and they fitted a new tyre when I collected it for my son thought it was strange that they hadn't pumped it up
He fitted it to his bike and you could hear it hissing out
Was reluctant to drive it over as sure as eggs are eggs they would say he had damaged it
Took it off the bike and yet again I took it there
Was told it needed a tube ( if you take a punctured tyre in don't they check that ?? )
Went back to collect and was told they couldn't get a tube so would repair old one
I said I didn't want him driving on a repaired tube so they agreed to order one
That was yet another trip !
It is now at least 3 weeks and still we wait for tube
They say they will ring back but never do
Very unprofessional company
Once this is resolved if ever ! I would not be happy to return to them

"Aloy wheel"

I had a nail in my tyre and I took it to bagshot to get it repaired.
I had a brand new car.
One of the men got in without any seat cover. My tyre was repaired while they moaned about having to work Sunday.
When I got home I had grease on my trousers and seat, I then checked my wheel and it had been damaged.
As it was a bank holiday I took it back on the Tuesday to complain. I was told that the cloths were clean and I had kerbed the wheel on the drivers front wheel. Even though I told them I am a professional driver and had never kerbed a car or truck the said they were not liable. I got the email address of there manager who agreed to have my trousers cleaned but would not agree to repair my wheel. As a good will gesture he would get it repaired at cost price to me of £55. This is not cost price because other company's had quoted me the same price. After agreeing to pay for the wheel repair which they said would take 2 days I dropped my wheel down to them. After about 3 hours they rang me to say that I should collect my wheel because it could not be picked up until the Friday and it would take a week. I told them I did not have a spair and I did not want to loose my car for a week. I was told this is how long it took and to leave my new car on the road for a week on axle stands. I will never go back to this company again. They are dishonest and damage your vehicle then will take no responsibility for it. They will blame you. I have learnt now to take photos of the car and wheel before I put it into a garage for a tyre repair. This damage is definitely a tyre lever mark from where the tyre was levered off. BEWARE OF MERIT TYRES IN BAGSHOT.

Since my review merit tyres director has contacted me as he said he would.
And he arranged to have my wheel repaired.

I have been to merit tyres in Bagshot before and have had no problems.
Because they did the right thing I will now be able to take my car there again so they can look after my tyres
All companies have disputes from time to time with their staff and customers; it is how they resolve them which is what counts.
In this case after a few emails where both sides stating there point a satisfactory conclusion was reached.
I am pleased with the repair and would like to thank the staff at merit tyres for their help in resolving this issue.

"Little Chalfont Merityre Review"

I have been using this branch since we moved here 18 years ago. The lads working in the bays and on the till have always been polite and sorted out good deals for me. A few times they have not charged me, when there was dirt in the valve etc. I have found the prices of new tyres to be reasonable and can get 5% off that with a Merityre card. Nice comfortable waiting room with TV and coffee machine. I have recommended them to many new arrivals to our village as an honest and straightforward company.

"incompetence"

Had a puncture, which couldn't be repaired. New tyre installed at Hook branch and several months later when the tyres were due to be replaced guess what... The one tyre they replaced was the only one that could not be removed as they had put the new tyre on with an air hammer only and over tightened the bloody thing. 73 quid plus vat for a complete new set of locking nuts by a dealer! Fuming. You can't watch them do the work - never a sign of honesty. Never again and I always check that I can watch fitters I do use now - so I can see the bar being used.

"The Wandsworth Team are Winners!!"

The quickest and most honest mechanics I've come across yet. Sebastian is the man, providing first class service!

"Big Thank-You to the Bookham Branch"

I recently blew out a tyre on my rental car late in the afternoon. Richard at the Bookham branch kindly let me use his telephone (I'm American - no UK cell phone) to call the rental repair service. When it appeared that they weren't going to do anything until the next morning, he and his crew stayed after hours to put a new tyre on. He really helped us out. I also noticed his excellent treatment of his other customers. Outstanding service.