"NEVER AGAIN!"

Last week i have visited merit tyre sunbury for full geometry after changing front shock absorbers,van drove perectly before the visit,after leaving the shop it started pulling to the left and was turning right on straight steering,inside of the rear tyres started wearing out after 40 miles and front left tyre started fethering,decided to have the geometry checked at FTC FELTHAM(highly recommended)the whole geometry was completely out and discovered damage to rear wheels toe bolts after one of the staff been using open ended spanner on tight/seized bolts to adjust it,i have recieved the full refund but they still denied doing anything wrong!rude and ignorant...

"Merit Tyre Little Chalfont"

I always use Merit Tyre Little Chalfont as I have found them to be completely trustworthy. They don't try to sell things that are not needed and, shock horror, they even re-fixed my heat shield for no charge. I notice, unlike other companies, the wheel nuts are always tightened using a torque wrench, which is good practice.

They offer good service, which is why they always seem busy.

"Helpful and honest customer service."

Used Merityre , Marlow for the first time a few days ago. Very impressed by the helpful and honest customer service. I ordered two expensive tyres for my car to replace one damaged and one slow puncture. They noticed that the slow puncture was only a faulty valve and just charged nominal fee for that. I know of at least one national tyre fitting company that would have happily sold me an expensive tyre I didn't need! Very impressed and will use again.

"Terrible service"

Terrible service, avoid! Was first in the queue on Saturday morning at 8.00am and was told it was 30-35 mins to fit tyres. Came back 30 mins later and they hadn't even started on it... No apology either.

"Will never return...."

I will keep this as brief as possible. Had a fair amount of work done to my car (including new tyres, spring and tracking). It was not completed properly. One month later it all needed redoing because my fiesta sound like a truck. They did do it for free. Contacted by a member of the team to talk about what happened, he appeared remotely interested. Voicemail was left by him. Tried to contact him again, no luck. Gave up in the end.

"I had a problem with my tyre pressure…"

I had a problem with my tyre pressure and valve light going off, I took the car to Merityre at 1710 tonight where I was served right away by I of the staff(David Fernandez). he took the car into the shop floor took off the tyre wheel and then showed me what the fault was with the valve and sensor.

he also gave me some good advice and then proceeded to carry out a tyre valve change, this was all done within 25 minutes.

This service was not only excellent but done with a professional attitude, that even at this time of day proves that some companies have good staff that shine whilst doing a small job that to the customer is a problem. Well done to David and thanks

"Excellent friendly service from…"

Worst company in the world.

"Great service provided by staff that care and go the extra mile."

Yesterday morning I found myself in the position whereby I needed to replace all four tyres on my car. I booked and paid for the new replacement tyres on-line and I also booked to have the new tyres fitted at home. Because I was unsure the tyres I wanted were the correct ones to fit my car, I called the Merit Tyres telephone number published on the website before placing my order. I spoke to Sarah who could not have been more helpful. This lady really went the extra mile by ordering the tyres I wanted, arranging for them to be delivered the next day and for them to be fitted at my home address on the day of delivery if delivered early enough. Sarah called me back to let me know the on-line order had been received and she called me the following day to let me know the tyres had been delivered and to let me know a fitter would be in touch to fit the tyres. Within a hour I had a call from Mark to let me know he was on his way to my address. Mark did a first class job fitting the new tyres as well as checking my car for signs of damage before refitting the wheels.

Sometimes the words thank you never seem to be enough, but Sarah and Mark helped me when when I really needed help. I'm very grateful to both of them for what they did for me. When I need replacement tyres in the future I will be using Merit Tyre again.

"Merityre Kingston - Nice and easy!"

The guys at Merityre in Kingston were efficient and courteous. I had no trouble at all with the process of buying online and going in two days later, where the tyres were quickly fitted and I was away. I would use Merityre again.

"I’ve used merit tyres a few times now …"

I’ve used merit tyres a few times now and am very impressed with the price, knowledge, and attitude of all the staff at their purley depot , they are a cracking bunch of lads , if there is any thing I have to knock them for is it’s a bit of a wait , but to be honest , slow and sure , not rush and regret , so at least I know my tyres are fitted properly , a big thanks also for checking my tracking drives bang on now ! DJB groundwork’s Henley-on-Thames