"First class service!"

I’ve been using Merityre for several years now, taking both our cars to be re-shod on a regular basis.
I’m unsure about the manager, who it seems can never be bothered to smile, however, the forecourt team at Purley on Thames are exceptionally customer service orientated, especially ’Dave’, and the young lady who replaced a faulty valve. Friendly, professional and efficient!

"Merityre Wandsworth are the best!"

Excellent, excellent, excellent! They replaced my tyre valve within a few minutes and were very polite and courteous throughout. I highly recommend them, and am now going to be a regular customer :-)

"Nearly 2 hours to fit 2 tyres.."

Nearly 2 hours to fit 2 tyres... Staff seemed to be more focused on smoking cigarettes. Will NOT be coming here again - disappointing, slow service & poor staff attitude.

"Farnham Merityre - top local customer service"

Amazing service. I rang Merityre when my wheel locking nut had issues - they advised a specialist whom i then used. When i subsequently needed a part for the wheel - from ringing Merityre to them ordering over the phone and then them calling me and fitting it...1 hour! That is local service for you.

"The staff at Meirtyre Sunbury were Excellent this morning"

The staff at Meirtyre Sunbury were excellent this morning, polite, chatty and friendly, well done guys.
Dave Smith

"No room at the tyre centre"

I am sure, reading the reviews, that Merityre is a fine and well run company, with customer satisfaction as part of their company ethos. However, it is because I am sure they have customer satisfaction at their hearts that I report the following in the hope that remedial action is taken.

On friday last (Yes, the 13th!) I suffered a burst tyre passing over a pothole on Petersfield Causeway. half a mile away, at the bottom of the causeway is a Merityre outlet. I gratefully limped on to their forecourt at twenty past five, it was dark, wet and miserable. Entering into the
shop area I was met by a very pleasant, well mannered young man, who listened to my tale of woe. Merityre Petersfield closes at 6 o' clock. The young man informed me that they had two to do but that somehow he would get me done, this, considering that I had not of course been in a position to arrange an appointment, was very welcome news. At this point the duty manager entered and ascertained what was going on, took over from the lad and priced up my tire (£20 over the top but that is another story). He then instructed me to be on the forecourt at 8:30 the following morning! I pointed out that my car was on the forecourt, with a badly shredded front tyre. No matter, he was not going to let it be done and that was that. I avoid confrontation and was forced to limp home (another mile, on 3 tyres and a rim. Fortunately, inspection reveals no damage to the rim. So, to the lad who tried to help me and in the true spirit of customer service. my genuine thanks, you tried to do the right thing. To the "Jobsworth duty manager" In my humble opinion, you have much to learn, lets just say that a similar thing happened, at this time of year to Mary and Joseph - "No room at the Inn".

"Visited the Little Chalfont Branch…"

Visited the Little Chalfont Branch today - they were excellent, helpful, nothing too much trouble and the cost was negligible. Awesome experience...

"MeriTyre Farnham, Surrey"

Pretty pleased with my visit today. Battery checked OK but getting near the end of its life. New batt fitted after an extensive wait (which I had hoped to avoid).
Apparently I was 'in a queue'. So 1star knocked off for indifferent customer communication; otherwise I would recommend -decent pricing too.

"Merityre in Chertsey - great service!"

Visited Merityre in Chertsey to get two new front tyres and to check wheel alignment on my wife's car, the service there is excellent.
I have used them before but had to leave a review this time, as literally all the staff were so friendly, professional and polite. They advised within 30 seconds which tyres we needed, offered all price range alternatives, plus they said they will perform the free wheel alignment check too. The tyres were done within 20-25 minutes. The wheel alignment within another 10-15 minutes. An all around quick & brilliant service, we will always go back there.

"A definite THUMBS UP from me. Many thanks"

I have been using Merityre for years and can honestly say they are a real good bunch. I typically use the Andover and Basingstoke branches depending on who has what I need in. But they can get tyres to either branch the next day if needed. I recently had 2 new tyres fitted along with a new battery and 4 wheel aligment. I dropped the car off to them and they called me when it was ready. Excellent service and friendly staff and also very competitive. Also, they don't treat everyone like morons and only do the work that needs doing, unlike some other outfits out there that you hear horror stories about.