"bathroom panels"

Please do not buy Eastbrooks bathroom panels as they are not fit for purpose. They are made of mdf so if you get a bit of water in them they swell up letting more in. Our tongue and groove would not match up but our fitter went ahead anyway (putting plenty of sealant in) as he had already sent back the first lot because of rough edges. Yes he should of rejected the second batch but was pushed for time because of excessive work load because of lockdown. Over the next 4 weeks the panels leaked with water trickling down the stairs causing the ceiling to collapse. We contacted Eastbrook to come and inspect the panels but they just wanted photos of the damage. We sent them photos of the swelling mdf and they said that they would refund us but only the cost of the panels, not the sealant, fixings, labour or repair of the ceiling etc. It took them 8 weeks to pick up the panels and a further 4 weeks for a refund. We purchased some new panels from another company which you could clearly see the difference in quality, even the edging strips were much better quality. The new panels are made of plywood. We soaked samples of the 2 types of panels in water for 4 weeks to compare the two. Obviously the mdf swelled and the plywood soaked up the water eventually but didn’t change shape at all. If you are looking into bathroom panels please do your research and buy quality, large panels (ours were 60cm) so there are less joins and not tongue and grove. Thankyou for reading.

"Go anywhere else"

If you want a good,honest, product from a good honest company go anywhere else. The two star rating is very generous. So far I have waited 6 months for a spare part.

"Overpriced with worthless warranty"

Purchased five years ago with ten warranty, it turns out roller are not covered, plastic seal seal are not covered, frames are only covered if you provide at your cost an independent report to say the corrosion is because of faulty materials, so means only the glass is covered, had to pay full cost for replacement parts waited three months for delivery and then they do not provide replacement fixings etc

"quality of their sanitaryware is…shocking"

quality of their sanitaryware is shocking

"We have just waited 4 weeks for some…"

We have just waited 4 weeks for some bathroom furniture. The reason given for the delay was a problem with colour variations in the furniture. we delayed the work and waited for an update. we received news that the furniture was in at Eastbrook but they needed to quality check the product before releasing it to my supplier. Today we took delivery of furniture after booking two days to complete the bathroom install. After unpacking all the furniture and standing it in place we saw within seconds that there was a huge variation in colour across all the furniture. there was even colour variations within individual units, doors and plinths. who quality checked this, Mr Magoo. we have now lost two days money. Eastbrook will not pay that or will they ??????

"My shower valve has broken 3 times"

My shower valve has broken 3 times, first time only after a few weeks, first valve was sent back for inspection Eastbrook claim bad plumbing, second valve lasted just few weeks later was offered for an engineer to come out but only after three weeks, was I not supposed to not shower ? So I changed the valve and now a few months later valve broken again, they have asked me to send the valve back to inspect, so now I’m without a shower. Once they have studied the valve they assure me they will send out support to assess what is wrong but it might not be for a few months, plus they still claim it my plumber ..... well known very successful guy with 32 employees and outstanding reputation .... never will I buy from Eastbrooks again

"nice looking but within year leaking…"

nice looking but within year leaking from the hinged door. have cleaned, made sure there isnt any build up of limescale, replaced the seal on the door and its still leaking. wish id bought a cheaper one from a diy shed.

"I can not speak highly enough of this…"

I can not speak highly enough of this company.

been using them for years and they have always impressed with them.
good products and great service

my number 1 go to bathroom supplier

"Bad does not go low enough on this…"

Bad does not go low enough on this rating week before Christmas and wrong tray inside correctly labels packaging reported and would not send replacement overnight had to be there own transport. Tray arrived today and same thing again now they won’t be sending another until 4th January. Disgusting service and would not advise anyone ever to use Eastbrook or there products. Very dissatisfied installer and even more so customer.

"Not impressed"

Not impressed

Had to return a wendover towel radiator with rust blemishes, the replacement item wasn’t built square fortunately you couldn’t tell without putting a level on it.

Their corniche shower screen doors aren’t supplied with the correct sleeve for the securing bolts and so can work loose ( the bolt holes are the same size on the corniche bath shower screen which have them supplied, though they aren’t mentioned in their instructions)

Had a replacement door handle sent out the item was faulty the two handles had been forced onto each other the ends didn’t line up with each other properly, fortunately between the old and new handle I made it work.

The protective corners for the glass in the packaging squash the door seals.

The plastic trim for the profiles are not as indicated in the instructions.

Had to swap a corniche bath shower door over as the wall and shower profile did not fit tightly enough and If the shower door was extended fully as potentially indicated it does not sit that tightly in the profile

When I phoned up they seemed to not take into consideration what I was saying without a considerably long conversation.

Oh and to top it off the poor client had an East brook shower waste where the securing screw came off of the chrome dome.

This has caused me a considerable amount of lost time dealing with these errors and faults, I will now not fit another Eastbrook Product