"they're a legit store but the parking…"

they're a legit store but the parking situation is horrible. ended up paying an extra $30 to park in an private lot since there's no on the street parking. Aline, the cashier was super rude and unconcerned with my purchase & me, she lazily explained I couldn't use cash & that parking wasn't free.
great products, but crappy customer service.
I talked to someone on the phone and they actually did assist me and helped me get a coupon for the parking costs but the storefront is terrible! corporate in menlo park had to help me

"Shipping prices are super high"

Shipping prices are super high! I had to pay an extra $200 for overnight shipping to BC FROM SAN FRANSISCO? That’s ridiculous.
They claim their rates are real time but that makes no excuse as to why they’re so expensive. Shopiosx needs to do better and offer BETTER shipping discounts.
I asked an agent to provide me with a shipping discount and they told me no. Customer service is rude if you aren’t buying!

"I brought a oculus quest 2 256GB on…"

I brought a oculus quest 2 256GB on 12/18/2022 with local delivery and it arrived next day at 12/19/2022 early in the morning
It came brand new and with everything in the box. But when I put it on and start playing games I got intensely motion sick. I tried to tough it out but after some thinking I decided to issue a return.
Since shopiosx isn’t in my state I have to mail the oculus back with a free label they sent me. The closest one is 19 hours away from me out of state & they’re currently on break for the holidays. The closest post office is very far from my hometown and I have no other way to perform it other then mail for the return.

"BEWARE"

BEWARE: Shipping Rates & taxes are astronomically expensive. I placed an order for a 4 pack Nintendo, oculus quest 2, and a iPhone 13 Pro max & it arrived two weeks later. The Nintendo was brand new but the graphics are lacking, felt dated and the overall build is cheap.
The oculus quest 2 is owned by meta so the setup process is aggravating. I don’t even have a Facebook account but I was forced to make one for it
Didn’t realize any of this until it arrived
The only item that was worth the money was the iPhone 13 Pro Max & that’s because it arrived brand new and factory unlocked

"Shipping is expensive & free shipping…"

Shipping is expensive & free shipping is too slow

"I reached out for a wholesale shipment…"

I reached out for a wholesale shipment request and customer service has still not gotten back to me. Very frustrating when I’m trying to place a wholesale order.

"Reached out for some quotes on…"

Reached out for some quotes on wholesale prices and they were way too expensive & they also charge you VAT fees

"Phone wait times are long but this…"

Phone wait times are long but this store has better prices then Amazon & Stockx. Delivery is a little long if you’re relying on free shipping. I’ve had my Nintendo switch OLED from them for a few months now and it’s still working. The graphics are a little cheap on the Nintendo switch OLED, but that’s a manufacturer thing not shopiosx fault

"This store would be great if you didn’t…"

This store would be great if you didn’t have to spend so much in taxes & fees. Pickup is also horrible & they charge you a $15 service fee. No cash accepted at the Chula Vista location. Just overall bad

"I brought a Nintendo switch OLED 4 pack…"

I brought a Nintendo switch OLED 4 pack and instead of receiving 4 they sent me 3, fortunately enough for me I was able to get in contact with the billing department & initiate a return
I am now awaiting my return package which is scheduled to arrive sometime before the new year