Rebategateway
jill hall
Justoneday
Mohammed
"£147 after their fee"
£147 after their fee. better than not having had it at all, which is what would have happened left to hmrc.
Mrs MCD
"Joke of a company, stay clear "
Would give less than 1 star if I could. I got a letter in January and contacted them straight away as being on maternity leave I could use the money. I got an email just over 3 weeks ago and was advised my claim was successful and to wait on a cheque and p800. Still no check or p800, I've emailed twice without response so asked for an update on live chat. Was told the email was sent in error, no apology was made. I asked for time scales or if I could go to hmrc direct to be told if I do that I have to pay rebate gateway 150 cancellation fee plus vat. No timescale basically told as long as it takes hmrc. Save the hassle and do it direct yourself. Shocking customer service. Doubt I'll ever see anything from this.
Jacqueline Taylor
Morgan Evans
"This company is a complete SCAM"
This company is a complete SCAM. Please please please don’t listen to the good reviews, it’s all lies. They have agreed to start a case with an outcome within 12-16 weeks, it’s been 7 months and I still have no outcome: I have emails from them stating I was due money and then when I contacted was told this was sent in ERROR, the level of professionalism is non existent and are very cheeky and rude when you do contact.
Also when you ask to cancel and tell them you will sort it yourself, your then sent a bill for £150 plus VAT as a cancellation fee!! DO NOT USE DO NOT USE DO NOT USE
Laura
"Alex was very helpful today"
Alex was very helpful today, I had trouble uploading my repayment information and he helped me, he was brilliant and thank you.
Sarah Wallace
"Awful rude "
Awful rude , said in two separate emails I was getting my refund , so after not receiving it I emailed once and was ignored for a week. Then emailed again to be told they sent not one but two emails out in error. And I wasn’t getting anything.
So I asked how this happened and the email was so rude I could not believe this was actually a trading company.
Disgusting I am now going to the ombudsman.
Christie Hall
"Would give it minus if I could"
Would give it minus if I could! Shocking company. I used them last year and thought that was the end of our business. Then did my own claim through HMRC this year only for them to send me a letter asking for half of it. When I stated I did not ask them for their help and completed the process myself, they did not care. They then stated they would get bailiffs to come to my house for the £52!! Complete scam!
George crawford
"Shambles of a company hmrc wrote to me…"
Shambles of a company hmrc wrote to me saying they sent them a cheque for £173 and all rebategateway only put £50.10 in my bank which is a lot more than the 39% there supposed to take and just ignore any emails you send them
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