"Still Waiting for a Complaint response !!"

I wish I had read the reviews first !!

Lodged a customer complaint over 2 weeks ago, called most days to chase, no call back yet.

They quoted me approx £1k for a fix which my local garage has done for £9.20 for the part, and £50 Labour !!

Still waiting for my call back

Car Reg NL62 OHH

"Why do pentagon phone to ask for…"

Why do pentagon phone to ask for feedback on doing a job they get good money to do. What do you want. A Medel? I asked the people for feedback on my job as a customer. Nothing. Do your job well then you don’t need applause.

"Lack of communication and disregard for customer time experience with…"

I had a terrible experience with Pentagon Motor Group (Nottingham Chilwell) and would not recommend them to anyone. From start to finish, their lack of professionalism and organisation was shocking.
First, I scheduled a viewing for a car, informing seller at Pentagon Motor Group, that I would stop by Derby to look for another car but I would be on site around 2 to 3 pm. I drove from North London to Nottingham to view 2 cars in different dealers. On my arrival to Pentagon Motor Group, find out that the car was not ready for viewing. How can a company be so unprepared when they know a customer is coming to see a specific vehicle? It was a complete waste of my time.
I decided to move forward with the purchase despite my frustration since my wife liked the car. With the seller, I repeatedly confirmed that I would make a bank transfer. Sam, the seller, was fine with that. After paying the deposit, I left thinking I had purchased the car.
My wife spoke with Sam on Friday and told him we would make a bank transfer and be on site Saturday to pick up the car. Sam assured us that would be fine. After work on Friday, I made a bank transfer when I got home. When my wife went to pick up the car from North London to Nottingham on Saturday, we discovered that no one from the finance team was available to release the car after the transfer was completed. Can you imagine, that she only heard about this on Saturday after all the travel from Sam, not even a mention of the Finance team not working on Saturday before we arrived?
This level of disorganisation is completely unacceptable. Their lack of communication and disregard for customer time and trust is appalling. If you value your time and want a smooth car-buying experience, stay far away from Pentagon Motor Group.

"Sami is an absolute star!"

I had to bring my car in to have it's service indicator reset as it had a long life service. The initial booking with the contact centre seemed to be problematic.

However when i came in and saw Saima (Sami) everything was doe immediately and it took less time than having a cup of coffee. Top marks for Sami for her welcoming smile and demeanor and the team for sorting this out so promptly.

"AVOID AT ALL COSTS PENTAGON LINCOLN"

WHAT A SHAMBLES OF A COMPANY PENTAGON LINCOLN . IF YOU ARE THINKING OF PURCHASING A CAR FROM THEM STAY WELL CLEAR OR MAKE SURE YOU GET EVERYTHING IN WRITING AND GET THE SALES GUYS TO CONFIRM AS WELL.

WOULD NEVER EVER GO TO THIS SHAMBLES AGAIN.

IF YOU WANT TO KNOW ANYTHING ELSE ABOUT THEM CHECKOUT ALL REVIEWS ON LINE.

"Terrible Compay "

as with most of the other reviews on here I'd stronglt advize anyone from using this company, the service you receive is terrible... I bought a new Vauxhaall Combo & it's gone into limp mode twice in 3 months but cant even take a look at it for me to let me know if it's ok to drive, desperatly need it for work, the guy behind the desk just smiled & said youre not alone, the more i begged the funnier he thought it was, so left & luckily enough I've managed to get it into Troops next week.. this guy was acutally enjoying my panick.. Never buy another Vauxhall & never, ever use Pentagon again.. terrible, terrible, terible company

"Lovely sales lady sorted a key code for…"

Lovely sales lady sorted a key code for us. Thought it would be difficult but she sorted it within 10 mins. Very happy thankyou

"Above & beyond help from the sales lady"

Needed a key code for an old Peugeot. The lovely lady on the sales desk, sorted it without too much trouble. Got it within 15 mins after contacting the main man in France.

"The availability is the availability "

My Kia ev6 was making an unusual noise so I contacted the dealership I got it from. They said I could pop it in for a health check the next day but as I live in Sheffield I opted to try Pentagon Sheffield. I had to request a time slot to take the car in but was pleased that I could take it in 3 days later. The next day I received a call from the customer service team explaining that they couldn’t see the car until 6 weeks time (11th Feb). When I queried why the booking system appeared to have available slots earlier I was told ‘the availability is the availability’. I said I couldn’t live with this and would have to find an alternative to the appointment they were offering elsewhere. ‘No worries’ was the reply. Needless to say I won’t be using Kia Sheffield for anything.

"Came in to the showroom and was met by…"

Came in to the showroom and was met by Charles salesman
From the offset he was friendly helpful knowledgeable and nothing was too much trouble
Thank you for great service