"Very fast and efficient 10/10"

We ordered a new garden furniture set on Saturday afternoon and it arrived in great condition on Tuesday morning. The furniture is of fantastic quality and the delivery service was perfect. The couriers called in advance to let me know a time for delivery and they were a very helpful 2-man delivery team to bring the pallet to as close to the front door as possible. Thank you Dawson's and GardenFurnitureWorld.

"Hartman Berkeley 6 Seat Oval Dining Set In Bronze"

Purchased on Friday.
Delivered on Monday and Liam was excellent and very informative and the delivery went smoothly.

Love the outside furniture set then we knew we would as our friends bought the same one ten years ago and it still looks like new.

Only pick would be we would have preferred the set without the parasol which we will not use.

"Shoddy Charlbury lounge set"

Shoddy Charlbury lounge set, bought May 2024. Sharp nails protruding from chairs, sofa & table. Weave on all items rough, worn finish, with fibres flaking and deteriorating. Very disappointed. Phoned Dawson customer service. Told us to contact Kettler direct, then cut us off twice. Asked to speak to a manager, told not available but would call back. No call.
So, made four phone calls to Kettler, several emails including photographs of faulty furniture. Asked for replacement set. After appearing to take our complaint seriously were shocked when told by email that they would not replace despite the evidence we'd provided of fault. Told us to contact Dawsons! The furniture remains inside, as not fit for use. Wasted £,1000. Neither Dawsons or Kettler willing to take responsibility. Wish I'd read the other many poor reviews before buying from Dawsons, be warned.
From looking at many other extremely bad reviews about Dawson's on Trustpilot they are indeed ripping consumers off. Will be following this up. Maybe Rip Off Britain would be interested in researching this story?!

"Super price and excellent service"

I ordered a Bramblecrest Tetbury Bistro Set. The price was good. The ordering and payment was very easy. Dispatch was quick and the product arrived safely with very good packaging on a pallet. Very easy to follow instructions and tools supplied to assemble the table. All in all a very good experience shopping with Dawson’s through their garden furniture world website.

"Not happy at all"

Mot happy at all. Garden furniture arrived damaged and screws loose, the replacement had screws missing and others loose, the box arrived in was damaged and trying to return goods in a damaged box is a joke having to now buy bags, tape etc to repair box to send back. First and last time using this company

"Ordered garden kettler bisto set"

Ordered garden kettler bisto set, was a bit conserned when I read the reviews after purchase so had to write a review due to all the negative comments, we ordered on a Monday furniture delivered on time 4 days later one cushion was missing but after a quick phone call the cushion was in the post and arrived the next day.

"Very poor customer service"

Very poor customer service, after paying £2300 for garden furniture and being told that my order had been despatched a week ago I have had no contact from the courier. When I've contacted Dawson's I just get vague unhelpful statements and they appear to think that once it's with the courier it's nothing to do with them. They seem to forget that my contract is with them as the seller and it is their responsibility to make sure it's delivered. Would never purchase from them again.
Update 31/5/24: Dawson's have not responded to my emails so I still have no idea where my garden furniture is. I have also contacted the courier company, misnamed SPRINTSHIFT and they have failed to respond. So if you want to hand over thousands of pounds to this company and receive nothing, neither goods or service, then this is the company for you. I have never dealt with any company that doesn't provide live tracking information. I think my order is being delivered by stagecoach so it might be halfway to my house by now. Who knows, because Dawson's don't. What a disgraceful company.
Update 1/6/24: still no garden furniture and no contact from the courier. However, there is an email from Dawsons to state that they will contact SPRINTSHIFT on monday

"Sold out after taking my money two weeks ago!"

After purchasing a Kettler Palma cushion storage box over almost two weeks ago I enquired as to when this was to be delivered only to be told it was sold out! It was not sold out when ordered and paid for under a special offer and I suspect that they don’t want to honour a legitimate purchase and are being underhand and guilty of miss selling goods they did not actually have. I am intending to take legal action for this disgraceful and deceitful behaviour and advise others to be warned.

"Am very pleased with their service n…"

Am very pleased with their service n attention to details in looking after you. Very friendly staff manning the phones who sort anything quickly.

Would definitely use again if they have what I am looking for.

"Excellent experience"

I ordered some Kettler garden furniture slightly apprehensively because of some of the negative reviews but it arrived on the promised day in perfect condition and I'm delighted with it. The price was excellent, much cheaper than elsewhere. On the delivery day I rang Dawsons to see if they could find out from the carrier what time it would arrive, they rang me straight back giving me the information required.
I always knew that it would be a pallet delivery and in some ways this was more trouble than if the furniture had been separated but it took just 30 minutes to unload the pallet and cut it in half to get rid of.