"Proper customer service, like it should be."

We use this store for the selection of goods at a good price. Speedy dispatch and delivery. If there is any issue it is delt with professionally and in a timely manner.
All the best in your continued success.

"Superb"

Superb, thank you. The bowls were a good price, arrived quickly and really well packaged - super speedy.

"Crap"

I would love to write a review of our order but despite paying for express delivery guaranteed to arrive before Christmas our order has not been delivered and it's now Boxing Day. Perhaps eCookshop should look at the reviews of their chosen delivery company, DPD, and use a firm who can 'deliver the goods'.

"Shocking customer services"

Appalling service. Had a Le Creuset item delivered and the Le Creuset box was wet and smelt of mould. This was NOT the couriers' fault as the brown packaging box it came in was dry and undamaged. The box is important when you are spending £100 on an item and clearly, given the time of year, is a gift.

Spoke to eCookShop and they asked me to email over pictures, which i did within minutes. No response. Had to call and chase a response. Resent the email and was told they are looking into and should be able to get a replacement box.

Yesterday, 1 working day, before Xmas i have to chase AGAIN. Was told they do not have a box and it's either a 15% discount or return the item. I had little choice and had to return the item. This has been going on for two weeks and now i have to find a replacement gift.

I'm sure the refund will take weeks ! Oddly, the item is still in stock on their website so why could they simply not replace it? Shocking customer services

"Enthusiastic about Ecookshop"

Great experience. Very competitively priced products, arrived just 2 days later over Christmas to, via DPD in the allocated time slot. Couldn't be packed any better. Reasonable free postage at over £50. Added an additional item to the order, and price matched to. Easily contactable. Surprised at some less well received reviews, as flawless in my opinion.

"Ecookshop.co.uk / aka dawsons"

I ordered a Christmas gift on Thursday night, hoping it would be delivered next week, but aware that my order was placed just after the Christmas delivery cut off so may arrive after. The gift was breakable too so I was concerned as to whether it would travel ok. The following day it was posted with DPD and now less than 48 hours later it has arrived, well packaged and in one piece. The price was the best I could find online. Would use again.

"Very poor after service"

Very poor after service. I sent an item back as was a duplicate.
Now been 12 days and still waiting for a refund!
When I initially wrote to their customer service department they stated that they had to pick the items from Royal mail.
I am still waiting for refund 12 days later and they are now not replying to my emails to give any sort of update.

Very poor service without my item refunded!

"First time use of Dawson”s ecookshop…"

First time use of Dawson”s ecookshop online service.
Their reply was fast when I enquired about delivery times for the product which is obviously a good sign. I ordered a Le Creuset pan set, it was delivered the next day, The price was super competitive - £105 cheaper than Amazon, so service and pricing faultless. Obviously would recommend.

"Terrible service"

Terrible customer service. They take zero responsibility for the products they sell. All they do is blame the manufacturer and delay replacements which are worse than the original parts. I will never purchase from Dawsons again.

"It was my first experience with this…"

It was my first experience with this company.
Ordered a pan of one luxury brand on ECOOKSHOP for very a decent price, seems the best on the market.
I was a bit apprehensive with those more than 30% of negative feedbacks but all went very well
Placed the order on late Monday evening and was delivered on Wednesday morning by DPD precisely at indicated time