"I have not received the part I ordered"

I have not received the part I ordered. I have also not received any update on the part as far as when it is going to be shipping or any tracking number. I have tried calling and all I get is voicemail. The person who this was outsourced to does not respond and by chance when she does it takes weeks. Poor customer service

"Very professional with initial contact…"

Very professional with initial contact all the way through shipping and delivery. This should be your go to for RV parts. Even though this was a special order from Norcold, the “RV Fridge Guys” got the jog done!

"I never received my order"

I never received my order

"10 days and order not full-filled yet"

Its been about 10 days and so far the order has not been filled or delivered and no word from the company as to what the delay is. I give a 2 star for easy ordering, but will change to 1 star if not received soon. May be out of stock, but let me know if so.

"Changing my review"

It took a while for my order to be filled due to a slow manufacturer. I received the request to revue RV Fridge Parts Direct not having seen the shipping notice, it went to my spam folder. Not knowing it was shipped, I wrote a negative review since I had ordered the items 5 months ago. RV Fridge wrote me an email kindly explaining all of the above.
So, I’ve changed the review to 5 stars. They did the best they could under the circumstances with the manufacturer and cared enough to take the time to send me an explanation.

"Excellent customer service"

Excellent customer service! I ordered a part that was on back order and the owner, Morgan, wrote to me and explained how the entire process would unfold. It took about three weeks (which is what I was told) and the part arrived today and is perfect! Highly recommend and I will be checking here first for any further RV part needs.

"Lack of communication follow up"

I appreciated the timely shipping of product and notice of one item being back ordered July, 22, 2023. Since then, I have called and left a message twice and emailed once, all without an update for my last item. Now it is August 29, 2023 and no word.

"Very fast service"

Very fast service. Hopefully installation goes a well!

"Never got the part"

Never got the part, been waiting for close to three weeks now.

"My RV Fridge is now like new!"

I purchased a 5 year old RV last Summer with a Norcold refrigerator. A number of the parts were rusted. I found every part I needed on this site. A number of them were tricky to get the right ones, and others had to be special ordered. Morgan has been great to work with, made sure I got everything I needed, and kept me informed as to shipping dates. Now my refrigerator looks like new!