"It has been the worst experience"

It has been the worst experience we ever had with car rentals! First of all there were no representatives at the Athens airport, then we had to wait for 30 min for a bus which by the time we walked to it was full. So we had to wait for 20 min for another bus and 30 min to leave the airport parking. When we arrived to pick up the car the queue was sooo long and it took us an hour to get the car keys. Absolutely awful experience and no service at all. To add we travelled with two kids (one is 1 year old) and this was at 10pm. Never again!!!

"Very bad service"

Very bad service. They try to make people look cheap and take all their money. Don't believe it. When you pick up the vehicle, they block £1000 or extort £189 without giving it back. Don't be fooled, you will be the victim. Ryair, please do not send anyone to this company. Please be careful.

"Absolutely disgraceful"

Absolutely disgraceful. We picked up our car from chania airport on Friday 3/5/2024 after 23:30 with a charge of €40 for out of hours service which was fair once our flight was delayed by one hour. Once we ve arrived at the office it was past midnight and the member of staff once he finished paperwork started locking up the office closing for the day as and asked us to take a video of the car which we did but (but he wasn't there to check anything with us) and we took a video under the main signage that was dim lit,from drivers side. It was passed midnight and we had very limited light but we tried to take as good as possible. Once we arrived at the hotel and me as seating from passengers side once we locked the car and folded my mirror I note ls some white lines (not scratches which I mentioned to husband but we were assured that we had the video. Stupidly enough I didn't took a picture but honestly they looked like dirt). Coming today at 20:45 to the office at chania airport to return the car a different member of staff came out and came out with a torch and start looking all around the car and he came back telling us about the white lines and asking for the proof. I told him we have the video and we have noticed them as soon as we went in a better lit up spot once we hired the car and we started looking at our video. Unlucky we have recorded EVERY single angle of the car drivers mirror etc but we ve only missed the passenger mirror. The staff went back to the car once he saw we didn't have proof and this time came back saying that this is a big damage that can not be removed but it needs a full repair, concluding to charge us €190! Were sooo upset as we have assured that we ve spotted that since we ve arrived at a better lit up spot as when we picked it up was a very poor light. And what was a real upset was the fact that the staff when he hand in the car didn't even bother to check but on the way back he was holding the mobile torch and was going all the way round the car very thoroughly...plus at first he said there are some lines but when he was reassured we didn't have any proof he came back second time saying is a big damage..that's a proper rip off, mischievous and unacceptable service. Όπως αναφέραμε είμαστε τακτικοί πελάτες της centauro Αθηνών αλλά Χανίων ήταν η πρώτη και τελευταία φορά. Ο δε υπάλληλος κος Μάρκος υποκριτικά ευγενικός αφού παραπονέθηκα και είπα ότι είναι απαράδεκτο σέρβις και ήταν εκ του πονηρού η χρέωση μου είπε ότι είναι πεπεισμένος 1000 τις εκατό ότι κάναμε εμείς τη ζημιά... Προσωπικά ως πελάτες άκρως τυπικοί στις υποχρεώσεις και χωρίς κανένα πρόβλημα εως τώρα και επιπλέον ηλικιακά αρκετά μεγαλύτεροι του υπαλλήλου, ο τρόπος που μου μίλησε αφού εξηγήσαμε πως γινανε όλα μας είπε κατά πρόσωπο ότι κοινώς λέμε ψέματα...απαραδεκτη συμπεριφορά και θα ξαναπώ εκ του πονηρού προσπαθώντας να καλύψουν δικές τους ζημιές χρεώνοντας τους ανθρώπους σίγουρα δεν θα έχουν την πελατεία που θα ήθελαν μακροπρόθεσμα. Σήμερα χάσανε 2 ακόμα πελάτες και να είστε σίγουροι ότι θα αποτρέψουμε και φίλους και συγγενείς που ταξιδεύουν συχνά στα Χανιά από το να προτιμήσουν την εταιρία αυτή.

"Dishonest company!!!"

I book a car in Chania airport.When picking up car they take 1100€ deposit and 105€ for gas in case i gave back the car with less than a full tank.When we left over the car thy cheket it like with a microscope and found a small 0,5 m.m damage on herb cap,they cheket even tires.Charged my 110€ for det!!! Please avoid at all costs!!! Dishonest company!!!

"Nightmare of a car rental service"

Nightmare of a car rental service. Plane was delayed, arrived 30 min after office closed. Was told by Centauro to come by in the morning to pick up the car. Took a taxi for 160 € round trip to Rethymno, where our hotel was, and returned the next morning. Was rudly told that our reservation (and the 350€ we paid) was cancelled since we didn’t show up the day before, even though we were told to come back by their own staff! WHAT A JOKE! Avoid at all costs!

"You cannot drop off vehicle if location hasn’t opened yet—beware with flight times"

I would have given this company 5 stars if not for their return policy. They do not open until 7 a.m. and they require that you return the car in person with an associate—you can’t just drop off the vehicle and leave your keys in a secure place like most other car rental companies. We had an early morning flight the last day of our rental, and this policy meant we had no choice but to return our car the evening before we were leaving Crete, paying for an additional Uber back to our hotel and then another to the airport in the morning. This was an expense we weren’t expecting, on top of having already paid for our rental car for the final day. The sales associate tried to convince us we’d still make our morning boarding call if we checked in at the airport and then quickly drove back to Centauro to return the car, then they would shuttle us back to the airport, but thankfully we didn’t listen—there is no way we would have made it through security in time and would have missed our flight. If we had known this was their policy, we would have booked elsewhere. Otherwise, the vehicle was well-maintained and the initial pickup was easy.

"Todo excelente"

Todo excelente, alquilé un auto pequeño y cuando llegué me ofrecieron un Audi A4 por una diferencia mínima. Todo 10 puntos, la atención del personal excelente

"Ripped off"

Ripped off big time by being forced to pay additional 175E for insurance the dealer already claimed to be covered. Never been ripped of by Greece people, sad. Will never go near Centauro nor CarFlexi again.

"The service of Centauro Crete was…disgusting"

The service of Centauro Crete was disgusting. It started with them not being at the airport despite having our flight details so we had to spend the night at the airport. When we collected the car, we had issues almost immediatetly as the key would not work properly. They would not send another key fob. On the last day, the car would not start and was told we had to pay for a taxi to take us to the airport which cost £80.00.
When we got home, we discovered that they charged our credit card £600.00. We are now disputing this. Please avoid at all costs!!!

"Keeping deposits unreasonably"

Rented a car in Lisbon, and had to pay a 185€ deposit for gas and tolls, in case i gave back the car with less than a full tank.
I didn't go through any tolls and filled the tank before returning the car, yet I only received 85€ back.
It is a nightmare to contact Customer Service. They dont reply on the phone, and the state a wait of 14 days to emails.
How can I get in touch with a collaborator to solve this steal without so many obstacles?