"Worst company ever"

Worst company ever , bad management, Loughborough site management is the worst

"Excellent"

Mark James and Megan are absolutely brill, really struggled to understand what I needed to do etc. they have been there every step of way excellent service

"Terrible products and service"

Terrible products, terrible company. Shouldn't be allowed to trade. We had a Polypipe underfloor heating system installed a couple of years ago. The system is ok, but the control system is absolutely useless. Not fit for purpose. No customer service whatsoever, just held endlessly on recorded message.

"Go with an alternative to Polypipe; save your money and frustration"

I bought a house 2 years ago with Polypipe underfloor heating throughout; it was installed the year before we moved in. Within a year of me moving in the main unit broke...and consequently nothing works now. Not what you expect from a relatively new system. I emailed the PP help desk said their reply was "I'm not sure about the fault on your TFT thermostat, it may be the unit would need to be replaced"! They then sent a software update that did nothing. When I asked again for help I was unhelpfully sent a long Warranty document that showed they take no responsibility for their product after 2 years and either way I would have to pay a large call out fee.
To replace the unit and get an engineer to fit it will cost me £640, yet for a little more I can rip the whole thing up and start again with another supplier. This seems like the most cost effective and least frustrating option.
In short, avoid Polypipe..it will cost you a lot of money for a system that fails way too quickly.

"I have been in the builders merchant…"

I have been in the builders merchant Industry for 30 years now and I can safely say this is by far the worst company I have ever dealt with!!!!!. I have ordered from them a couple of times and both times I really regret it.
The orders never come complete and trying to get an answer on when the goods will arrive is IMPOSSIBLE.
AVOID THIS COMPANY ABSOLUTE RUBBISH FROM START TO FINISH!!!!!!!!!!!!

"Dreadful company with very poor equipment and customer servs"

Dreadful company. We have been dealing with the team in Surrey area under area manager Tony Cox. They have ignored issues raised around the equipment and installation. Even their own technical department made complaints about their own equipment not being fit for purpose. We send thousands of pounds on underfloor heating, and they haven't made any attempt to solve problems. Disgusting. I would look at cheaper and better suppliers than Polypipe. What's more their so called "trained" plumbers or electricians don't really understand the equipment and struggle to work out problems or indeed fit correctly.

"Poor installation advice and overall experience"

This company offer a list of approved plumbers on their website who can install their products. It turns out that these individuals may have completed a one day course but actually have no experience or knowledge on how to correctly install the system, e.g. they do not know what they are doing. For a good product that is really poor and lets them down. What's the point if it's installed incorrectly, it won't work!

"Quick service and really helpful...had…"

Quick service and really helpful...had quote for UFH for my extension Demi was lovely as was Gavin thankyou for the help...can't wait to get it fitted 🙂

"Avoid at all costs"

Avoid at all costs

I have sent numerous emails (and even followed up with phone calls) in regards to stock availability for some products, that my biggest customer is in dire need of. After having been promised a variety of dates as to when the products I needed would be available, I eventually gave up.

Understandably, my customer has taken his business elsewhere as I was unable to obtain at least a half decent explanation

Needless to say, this service is, at best, shambolic

There is certainly a "go to work, get paid, go home" work ethic here. I cannot find one single person who cares about customer service

Very, very poor for such a large company

"Absolutely disaster"

Absolutely disaster. Waited 1h. on the line, no luck. I honestly suggest to avoid this company at all cost.