"Domestic Under Floor Heating System"

Domestic Under Floor Heating System. Half decent product, does what i would expect for the price.

Unfortunately, Customer Service levels were terrible. Totally inept, incompetent and refused to take ownership of their own mistakes. Ended up with about £500 worth of product leftover that they wouldn't let me return even though their rep did the measuring up and ordering for the job.

Still waiting for a half reasonable explanation as to why? There doesn't seem to be one.

I'd stay away from this company. Theres plenty other decent systems out there that compete on price by companies who might actually care about providing a good service.

"Terrible service!"

I can honestly say I thought I was going to be very impressed by Polypipe.
I have never communicated with such a rude company before. I was given 2 incorrect quotes, which caused us to order the incorrect amount we needed and then was overcharged. Had to argue with 3 people before my query was seen too and was still not ever resolved, 1 of which was speaking over me the whole conversation which was infuriating me even more! Spent more money than I should have and would definitely not recommend. Overall experience - poor!

"Total Fiasco, avoid the UFH"

I saw an advert for PolyPipe under floor heating, FOUR months later I still have no price quote for installing this system.

I must have sent 30-40 messages now, eventually got an equipment quote, but not for installation even now, so have to give up on it, the suggested contractors do not reply either.

Kelly Hoppen endorses this product, I have contacted her and got no reply, so unsure if that is correct or not.

My personal advice is, don't bother they may be a big company, but customer service is non-existent